Joseph was great at checkout. Deja was superior at check in. Even more so when she called me later to remind me of all the things I forgot, namely my entire golf bag! Baronne NO is FIRE! Please stay away from other rental trappings! These folks take care of you!
MSY airport rental pickup and drop off is terrible Still use old rental area fro old airport give yourself at least 30 min in transport time
The car was awesome, and the pick-up and drop-off experiences were seamless.
Speedy check in process
Helpful & Freindly Staff
Worked out great !! Fast , efficient.. car was great Small but lots of pep and was perfect size for my needs !!
When I arrived at the budget location to pick up my car, I was told that they were on a waitlist, even though I had made a reservation well in advance, and that it would be at least two hours if I was even able to get my car. It ended up being two hours after my scheduled pickup when I was called and offered a truck, which I did not reserve, but had to take because I was now very late for beginning my trip. Terrible service and an unconscionable way to operate a business.
I had a reservation for 9am and was told it would be 30-1 hour wait due to no cars but I waited almost 2 hours. I was supposed to take my sisters to the airport on my way to Jackson, MS but instead we had to foot a $50 bill so they could get there in time. The staff at the Budget had their hands tied but were NOT helpful and wouldn’t offer any discounts or acknowledgment of how much inconvenience this caused at many layers!!! DO BETTER BUDGET!
When I arrived at the pickup counter at the off-airport site, and declined the Budget insurance, the staff told me I had to show my proof of insurance (i.e., my insurance card or a copy of my personal car insurance policy). I don't travel with those documents. I have rented a car hundreds of times in my life, I ALWAYS decline rental agency insurance because my policy covers rental cars, and I have NEVER been asked to show proof of insurance. I was not advised beforehand of this requirement. The agent at the rental counter was EXTREMELY unhelpful in having me problem solve this issue.
Made a reservation for 5pm pickup. Both door and online say open until 6pm. Got there at 5:03 and they said they close at 5. No car.
I have never had such a quick and easy pick up/drop off. The staff was courteous, the car was ready and waiting. It was fast and easy. Dropping off was the same. Super easy and they processed the deposit credit very fast. Very happy with this experience!
Staff were unfriendly and unhelpful at both locations for my one-way rental. At the pickup, they had overbooked, and I had to wait over an hour for a car to come in (some people with reservations were turned away). I was also told I had to buy their insurance to take the car, and had to work very hard to get that charge removed.
On the whole, our experience was positive. I was disappointed however that we were told the vehicle we'd be renting had 7/8 of a full tank and that we should be returning the vehicle with the same amount of fuel. Filling a tank to 7/8 can of course be problematic and not as straight forward as filling a full tank. When we took off with the vehicle we noticed that it wasn't 7/8 full but rather 1/8 full and the gas light came on about 30 min after having left the rental location. We captured this information and tried to contact the rental location to explain the situation, but nobody was available to take our call. Needless to say we returned the vehicle with 7/8 of a full tank and asked the second location if we could be reimbursed the cost of the difference between 1/8 and 7/8 of a full tank. We were told that unfortunately there was nothing they could do but to contact customer service. When I contacted customer service and explained the situation I was reimbursed $50.00 for our troubles. So all-in-all a good experience, but could have been better. Would know better for next time and would still rent with AVIS.
Our reservation was for 10a and we were not in a car until 11a because there was no car ready for us. The desk person really didn't know how to creatively problem solve and had to wait for a manager who then had to call another location to bring a car - that could have been done at the time the desk person knew there wasn't a car for us to pick up. We were an hour late into getting started and then as a result got caught in a storm that had we left on time we would have avoided. Overall very poor - what is the point of a reservation and appointment if you have no car to rent? If we needed to go to another location you just simply should have told us that and saved us an hour of our life.
I was told to drop off the vehicle at the Avis location on 2 Canal in New Orleans. When I arrived there was no one on-site from Avis a as and a handwritten paper sign on the counter saying that location was closed for the day. I was trying to contact customer service and was just getting the run around and being transferred over and over again until enough time was wasted that I just hung up and realized that google was more effective and easier than dealing with Avis customer service line. I had no idea what to do and was needing to catch my flight, There was no drop box for me to leave the keys or anything. I wasn’t going to leave them on an open counter so that anyone could grab them and take the car. So I googled the nearest location which was out of my way. We had to cancel the Uber I scheduled to take us to the airport from the Canal Avis location. Finally we arrived at the Avis location I had to googled and turned in the car. We called an Uber and headed to the airport. We were late because of this whole ordeal and my family and I had to physically run through the airport to catch the flight. I will never use Avis again and also will make sure to go onto my social media accounts to tell everyone I know about my experience with Avis.
Very Good|Apr 2022
The clerk at the counter was helpful but it wasn't clear if it was open when we arrived. The car we were given clearly had not been cleaned, with trash in the passenger door and food crumbs on the floor. It's no big deal but the person who came to acknowledge the situation barely apologized. We rented the car for only one day and the clerk indicated that his location was open only until 3 pm but that we could return the car at another location. Later during the day we weren't sure anymore if he had said we could return it at any time so we tried to call Avis in New Orleans, only to waste our time waiting for a national assistant to take our call. The line was poor and we were cut off before I could get the requested info, so we just drove back to New Orleans and returned the car before 5 pm (official closing time of second location in NO). Turns out there is a key box for after hour returns but it is not mentioned on the website.
Nichole is a wonderful lady. A keeper!
Kayak listed a bunch of cars that were unavailable for the date I selected and allowed me to book one. Thankfully, the lady at Hertz called to let me know that the car (or any car) wasn’t actually available in New Orleans and they would let me know if one came up. I had to scramble to get a flight from New Orleans to Destin, which cost $700. It sounds like a lot of people in the back two rows of the plane with me had the same problem because of your company. I don’t plan to use your business ever again unless I’m forced to, and if I have to use your business, I’ll call the other party to see whether the stuff you’re selling is actually for sale. 🤬😤😡😠:(