Cheap Car Rentals in Northwest District, Portland

I rented from the downtown Portland Hertz office instead of at the airport due to large price difference. When I called the Hertz agent to find out which Max tram stop was closest to the office, the agent did not know where the Hertz office was located relative to the tram line. That would be helpful information.

They never gave us the rental even after paying for it

They did not have the vehicle we reserved at the time of pick-up, however, they delivered the correct vehicle a few days later an hours drive away.

The enterprise location that was offered to me was not even open by the time I landed on my flight. 2 pm. I tried calling right before 2 and after, no one answered. There were no directions or information regarding previously scheduled rentals. Luckily, the Enterprise team at Portland Airport helped me get a last-minute car. Not impressed at all with this service. Thank goodness I didn't have to pay.

Biggest issue was customer service. Received conflicting information, did not explain change in charges if modifications made, continued to add charges that should have been waived.

Individual at the desk was helpful.

They dont give me a receipt for my payment and i couldnt locate my reservation. Money lost

I was charged $11/ per day for additional collision coverage option I chose with PriceLine, but the Dollar rental had no information on that and was asked if I need additional collision coverage. Looks like either Dollar want double bill me on this or PriceLine failed to coordinate this part with Dollar.

Bad survey. Pickup was not good, drop off was great! Why do you glom them together? The person who I worked with at pickup did not know her job well. I did not receive any information on returning the car or other offers of information. Drop off was great. Rusty and Mike in the garage were so nice and so helpful! They were both wonderful!

Everything went well until they billed me for more than I signed off on. I signed for 220 and got billed for 308. I did not do anything that would have changed the original price I signed for. I’ve been on hold to speak with a representative for 18 minutes now and still waiting. This was my first time using Budget and I certainly won’t go through them again.

Drop off should be better. Airport drop off isn’t an overnight drop off option, I tried.

The line to pick up the car took about an hour & a half. The car smelled of cigarettes, had not been washed with bugs on the windshield, had crackers on the floor, dirt & dust on the dashboard and dry mud on the back of the front passenger seat. Clearly the car wasn’t serviced - we would have gone back to the counter but it was still a mob scene. Truly the worst rental car experience ever!

The car had a bad smell so I had to buy an air freshener. Not ideal having passengers or giving the car to valet when there’s a stench like that.

They were absolutely terrible . The Avis at the airport sent me downtown which I had to pay for just for the store downtown to tell me they did not have the vehicle that the airport did. Then then said they had another vehicle I could use. Then they told me they could not rent to me unless I had a major credit card even though I had made my reset two months prior. I was stuck at the airport with 8 month triplets for four hours until I could rent from somewhere else