Cheap Car Rentals in North Natomas, Sacramento

Terrible customer service and an effort to price gouge.

Very good

Drop-off location has been closed down for years but still showed up on reservation. Waited on hold over 30 min to talk to Hertz rep. Hertz rep on phone also said it was still open. When I arrived, the receptionist at the connected hotel said it had been shut down during pandemic and had never reopened. Had to drive to airport to complete return.

The car smelt really bad, it was not cleaned properly

Reasonable rate, nice upgrade available, ez in-n-out both ends of transaction and no horror story to tell!

Check engine light was on the whole time. Windshield wipers were in bad condition. Key battery became low.

We arrived at the Budget counter at our scheduled pick up time, 1 pm. The line to get to the counter was a football field long. After asking those in the front we determined the wait time was 2-3 hours. We had doctor's appointments in Reno that afternoon which we would make, if we were able to get our car and go. A 2.5 hour wait would result in missing the appointments. We called an Uber and proceeded to Reno to make our appointments. I tried to cancel my reservation, only to be told on the app that I could not cancel. I will be disputing any charge on my credit card as Budget clearly did not meet the requirement of the contract to have an available car in a reasonable amount of time. Budget was well aware of the demand for cars to which they had agreed to supply. They had two representatives to service 100 yards of customers. That is not reasonable. Avis, Hertz and Enterprise had lines of two to three waiting customers; that is reasonable. I will never use on-line suppliers like Kayak again to book a rental car. I will join companies like Hertz and book directly with them.

The car was really dirty. It was dumb Kia van and not the brand noted. I know they very, but this was an especially worse version than the one advertised.

Offer cars with snow tires

They wouldn’t give me a car. They said it had to be traversed 24 hours in advanced but it let me book it online

We had to wait 45 minutes for our car. Nobody apologized, nobody acted like this was anything abnormal.

I was told I would only be charged $36 for taxes since I prepaid with a third party. I have a charge to my credit card of $236. Hopefully $200 will be credited back soon?

The tires wore out and the car had to be turned in early.

When initially meeting with the staff to pick up the vehicle, the thrifty representative informed me that my rental was for a 2 person vehicle. I was then upcharged into a mid-size (from compact) and later verified through my email that my initial booking was in fact for a 4 person vehicle. The wait time to actually receive the vehicle was roughly 2 hours (speaking to other customers, the range was about 1.5-3 hours from check in to receiving their vehicle). The first vehicle I received had a maintenance light, so I exchanged it for another vehicle which did not have a service light on, but did have vastly different tire pressures per wheel. Upon returning the vehicle, the person who checked in the returns was not visible, nor did he make an effort to come to our vehicle (another employee had to point him out). The employee offered no support. I also did not receive my receipt until the next day where I incurred a large mischarge for fuel despite returning a fully fueled vehicle.

The car was fine, but I had to wait in line for an hour and a half to get it (at the Sacramento airport). The line extended almost the entire length of the rental building. At no time did any staffer make any kind of announcement about the cause of the delay. They just let us stew. I will not use Thrifty again.

The process at check-in takes much too long. It seems this could all have done on-line except scanning in my DL and Credit Card. The car was fine, smelled heavily of smoke.

overcharged

Pick up was a disaster, but it was the day after Xmas and lots of flights were being canceled.