I liked the vehicle, the ease of pickup and drop-off which was in a different city. Very smooth
Ver y convenient
Ease of reserving
Had to pick up at airport, my driver had to pay for parking and took us a while to locate Avis. Very high price of added insurance .. All vehicles should come with standard navigation, should not be an upgrade. Difficult using phone navigation as it was hard trying to drive and read small guide thru phone as it had no sound when plugged in thru the USB port and no where to place phone without it falling, had to place on lap which is a dangerous option.
I couldn’t pick up my car because the location closed at noon and our flight arrived at 5pm. This was Saturday and the location didn’t reopen until Monday. Non-refundable and non-changeable. I will only book directly with the rental company. I will not use kayak. Cost me $1400 for a car I didn’t get to use!
Booked for SMF airport and your system relocated my pick up elsewhere in Sacramento and had the return back to Sac rather than Oakland. Disaster won’t be using your service again. Took me 3 hrs to get another car and on the road AND paid $122 per day instead of 70. 💩 phew
Everything was fluid from the moment I picked up the car. Car was clean, great price and good service. My only tiny gripe was I was hoping they provided some sort of transportation to the airport.
Very Good|Dec 2017
A bit disconcerting to not have any rental documents in the car.
Gas tank should be filled at pickup.
Dropoff was super super easy. The car was really comfortable and easy to operate. We had no difficulties whatsoever.
Pick up took a while and my emailed receipt came under the name of someone I did not know. Evidently a former resident at my address?
Not much.... but the lady that took the car back the next day was pleasant.
The fact that online I ordered a compact car, but when I got to the store location they said I ordered a sub compact car. They then proceeded to tell me I ordered the car from a 3rd party site and they don't support that. So they refused to accommodate me or support what I ordered, upgrade or anything.... very disappointing. I'd like my money back!!
No hassle with drop off
No refund on gas if brought back with full tank after paying prepaid gas at picked up.
The sales woman was very understanding and tried to help us get our situation taken care of and out problems fixed
Upon check in, no vehicles were available. Had to take a truck that had just pulled in as a return. The truck had an overwhelming smell of cigarettes and marijuana which personnel said they would clean so had to wait an extra hour for the vehicle. Not sure what type of "cleaning" was conducted to take the smell out but whatever it was, did not work. Probably had contact high each time I got in the vehicle and clothes were penetrated with the awful stench. Sprayed 4 bottles of Lysol and Febreeze which didn't work.
The first car I had rented began blink the check engine light not even half way to my destination I had to exchange the car for another one. I wanted a hybrid and ended up with a regular car instead.
The windshield wipers were so bad that it was a significant safety hazard. I was caught in a rainstorm on 12/23/21 going over the grapevine in CA and it was so dangerous I had to pull over several times. The windshield was like looking through two or three layers of wet plastic wrap. I couldn't find a store open, otherwise I would have purchased replacement blades myself. I was scared to death to drive this van. When I called on 12/26 to complain, the manager of the store told me (verbatim)! "This was the first big rainstorm of the year and we have no way of testing or knowing if the windshield wipers work or not." I swear, that is exactly what she said. When I told her how frightening it was, she even disclosed that SHE rented a car from her location and had to purchase wiper blades for the vehicle.They offered me a discount on my next rental. No thank you! I'm not dumb enough to ever want to rent from these jokers again. NOT RECOMMENDED.
The car had not been filled with gas and they gave me a certificate to get the car washed
Wished it was cheaper and pick up took too long. Went in at 2:40 hoping to pick up but the car wasn’t ready and they were dealing with others so it wasn’t ready till 3:25ish. Disappointed. But I loved the 2021 Chevrolet trailblazer.