Cheap Car Rentals in Louisville Intl Airport

It was a flawless experience this time

Had our vehicle ready at pickup and drop off was smooth. Good experience

Excellent car! Outstanding price. Wonderful representatives. Thank you!

So wonderful. It is super great.

I had two rentals in 5 days. The first one was aweful! It was late in the evening and they ran out of cars. So the counter lady gave me a damaged sedan at right rear bump. I drove the car to my hotel and inspect the car and found the damage which was marked with white sharpies. Apparently they are aware of the damage but did not tell me. To get a peace of mind, I tried call customer service multiple times to solve the situation. It was a frustrating experience but I was able to reach the right department and have them recorded it. When I returned the car 4 days later, the receiving guy just laughed and told me not worry and he knew about the damage! But it was a bad experience. The second rental was smooth! I rented a car since my flight was cancellation. However, my wife left her purse when I returned it. The customer service was very helpful this time! One call and they reached out to the rental location and found the purse! What a difference in a day!

No cars available when I got there so I went to a competitor

No cars available so had to wait approximately 4 hours for a car for the second time in 2 weeks. Will never use dollar again.

The lady behind the counter was nice but the line was extremely long and I waiting for 40min to pick up my car.

After a 1 hour drive to the airport for a one way car rental due to full flight I was told they had no car and wouldn't be getting any. There was a waiting list with over 20 people that had reservations for cars that weren't available upon arrival. The worse experience I've had in over 35 years in the airline business dealing with a rental. After calling Dollar the refused ti believe there was a car issue at that location.

At pickup, they would not let us add drivers without every driver having their own credit card. We’ve rented from several rental car companies over the past 8 years and have never needed all 3 listed drivers to have their own credit card, only the primary renter has needed a major credit card. When we asked to use a debit card and a deposit to add drivers, we were told “that’s not how we do things here” in a rude tone. Because of that, we had to make a 14 hour trip (one way) with only one driver, out of 3 capable adults. When we picked up the van, it wasn’t cleaned well. There was sand and dirt in the carpet all throughout the second and third rows, the cup holders in the center console had something sticky in them, and there were candy wrappers in the third row. I didn’t notice the sticky substance or the candy wrappers until later that evening, when we were packing up to leave, so I cleaned it and went on. The oil had also not been changed in the car. I kept getting “change oil soon” notifications. We will not be renting from National again. I was not impressed with the lack of cleanliness, their lack of proper maintenance their vehicles, or the rental policy on adding drivers.

All perfect National have excellent customer service all ways

It was a one way drop from Louisville to Chattanooga due to Delta canceling my flight. The rental process was easy and although I booked standard-I got a Jeep.

Fast and easy! Very clean car & nice employees.

The windshield was cracked on the van we rented so we had to go back to the airport to make sure we didn’t get the blame for it. Then we filled it up with gas prior to returning it and still got charged $87 fir a gas refill. Very poor rental company and not one for anyone to ever use.

I had to go with a different rental company cause you guys didn't have what I needed

Very good, counter people were professional

The pickup process was not well run at all. Thirty minutes to get three people cars.

The car I picked up was covered in crumbs and had empty soda cans and water bottles in the back seat. I am not buying from Avis again for a rental car.