The customer service at this location was terrible. I purchased collision coverage through Kayak. Enterprise didn't accept the insurance. Well, they never heard of the insurance carrier, so they didn’t accept it. I say they, because the manager and another employee were both giving me the runaround. Telling me, if something happened to the vehicle, I’d be liable for the damages. They said, the damages would need to be covered under my car insurance, then I would need to seek reimbursement through Kayak. They pushed their insurance coverage on me. That’s what they are trained to do. They had me over a barrel. I was heading on a trip. Worst management team. The car was a scratched to hell all over the place. Banged up too. I didn’t care because I had purchased their full coverage. They gave me the dumpy car.
no comment at this time
The problem wasn’t enterprise. I booked a car through a third party and when I got there there were no cars and couldn’t get me one until the following week. I know there were no cars at the airport so I took and Uber into the city only to find out there were no cars so had to Uber back to the airport and $50 each way. I was hoping to rent the car and drive 5 hours to see my mom who is not doing well. I had to get a hotel room then fly out the next after noon.
Site let me reserve and pay for a car but then they had none. In fact, they told me that they had 80 new reservations when they arrived that morning and only 10 cars to rent so 70 people were left out in the cold.
Hertz called ans canceled because they ran out of cars.
The washer fluid was empty and the cap missing. This became an issue driving 2000+ miles.
The manager was very helpful but it was unfortunate we had to involve the manager.
Not given a hard time about prepaying for a car and telling me there were not cars to rent and that prepaying with Hertz was pointless. This was a quote from the front desk individual.
Friendly Staff. Easy drop-off. Good price.
the car was fine and the drop off experience was fine
The location in Denver where I was supposed to pick up my car called me the morning of pickup and left a voicemail saying simply "We don't have your car. Goodbye." After several frantic phone calls, they managed to arrange another car for me but it was very stressful.
Please give drop off instructions for when location is closed. I was pretty freaked out when I drove back to return the car to a closed location without any heads up. There were no written instructions on the materials I was given either.
Everyone was so nice & helpful. Best experience I have had at a car rental place. Very satisfied.
My rental was supposed to be at DEN Airport, not Littleton. When I went to pick up my car, I was told there were no available vehicles, unless I wanted to rent for a month, which means there were vehicles available and they lied. I was then told they would cancel my reservation and I would not be charged, but I was still charged.
Reimbursement of my deposit and other fees. Not lied about having no cars available.
The staff at the Agency on Dartmouth Rd. were all wonderful--helpful, interested, friendly.
1 out of 5
Avis Locations in Bear Valley
1101 W Dartmouth Ave
+1 303 762 8751
8100 W Crestline Ave
+1 720 963 9772
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