Houston staff was helpful and understanding.
Pickup in New Orleans could have been better: the representative did not give us a chance to inspect the car nor did he notate the amount of gas in the tank. Luckily we took a photo showing the tank was not full when we received the car, because in Houston at drop off they were expecting the car to be full until we explained and had the picture as proof. We also discovered while driving that one of the headlights was out, which the New Orleans representative did not inform us/note down, but the Houston representative noticed immediately before we even told him.