Cheap Car Rentals in West Lake Forest, New Orleans

I had a reservation for 9am and was told it would be 30-1 hour wait due to no cars but I waited almost 2 hours. I was supposed to take my sisters to the airport on my way to Jackson, MS but instead we had to foot a $50 bill so they could get there in time. The staff at the Budget had their hands tied but were NOT helpful and wouldn’t offer any discounts or acknowledgment of how much inconvenience this caused at many layers!!! DO BETTER BUDGET!

When I arrived at the pickup counter at the off-airport site, and declined the Budget insurance, the staff told me I had to show my proof of insurance (i.e., my insurance card or a copy of my personal car insurance policy). I don't travel with those documents. I have rented a car hundreds of times in my life, I ALWAYS decline rental agency insurance because my policy covers rental cars, and I have NEVER been asked to show proof of insurance. I was not advised beforehand of this requirement. The agent at the rental counter was EXTREMELY unhelpful in having me problem solve this issue.

Made a reservation for 5pm pickup. Both door and online say open until 6pm. Got there at 5:03 and they said they close at 5. No car.

On the whole, our experience was positive. I was disappointed however that we were told the vehicle we'd be renting had 7/8 of a full tank and that we should be returning the vehicle with the same amount of fuel. Filling a tank to 7/8 can of course be problematic and not as straight forward as filling a full tank. When we took off with the vehicle we noticed that it wasn't 7/8 full but rather 1/8 full and the gas light came on about 30 min after having left the rental location. We captured this information and tried to contact the rental location to explain the situation, but nobody was available to take our call. Needless to say we returned the vehicle with 7/8 of a full tank and asked the second location if we could be reimbursed the cost of the difference between 1/8 and 7/8 of a full tank. We were told that unfortunately there was nothing they could do but to contact customer service. When I contacted customer service and explained the situation I was reimbursed $50.00 for our troubles. So all-in-all a good experience, but could have been better. Would know better for next time and would still rent with AVIS.

They didn't have cars available. Canceled the reservation.

Had a reservation but no cars available. Waited about an hour and had to settle for a gas guzzling pickup which added about $20 to the fill up cost.

Computer systems are dysfunctional, and workers are rude. My how far Hertz has fallen.

The ladies that are at your service desk in New Orleans at the hertz corporate center all need a crash course on customer service. They ignore you while u in front of them .they are extremely slow when servicing you They do not communicate with u at all on why u are holding on or waiting for them They have unprofessional conversations right in front of u as u are left waiting .. And I experienced this and I was the only customer at that time. They are the reasons why I won't uterilize your services again . I travel every week . Never experienced such dislike in years 😕

To convenience a picking up the car and dropping it off and the price as well