On the whole, our experience was positive. I was disappointed however that we were told the vehicle we'd be renting had 7/8 of a full tank and that we should be returning the vehicle with the same amount of fuel. Filling a tank to 7/8 can of course be problematic and not as straight forward as filling a full tank. When we took off with the vehicle we noticed that it wasn't 7/8 full but rather 1/8 full and the gas light came on about 30 min after having left the rental location. We captured this information and tried to contact the rental location to explain the situation, but nobody was available to take our call. Needless to say we returned the vehicle with 7/8 of a full tank and asked the second location if we could be reimbursed the cost of the difference between 1/8 and 7/8 of a full tank. We were told that unfortunately there was nothing they could do but to contact customer service. When I contacted customer service and explained the situation I was reimbursed $50.00 for our troubles. So all-in-all a good experience, but could have been better. Would know better for next time and would still rent with AVIS.
