Cheap Car Rentals in Kips Bay, New York

The price, location and vehicle were perfect The phones didn’t work. That needs to change.

HYA Airport needs to make it clearer to customers that the building CLOSES as of 8PM, making it impossible to return a car after that timeframe. It's incredibly inconvenient and hours need to be clearly stated when making a rental reservation. This is not the first I've experience this when renting a car.

The employee at Budget showed up late. Another customer and I were standing around for ~20 minutes. (He arrived around 9:20, and the place was supposed to be open at 7:00. He gave no explanation.) He then proceeded to give me a car that only had a quarter tank of gas (I was in the middle of Manhattan without easy access to a gas station), and the car was filthy inside. The windshield washer fluid dispenser wasn’t working, and when I bought fluid to try to fill it, I realized the dispenser was just totally broken. I called customer service, and I received no money off my trip. He was very curt. I was basically told that it was already generous that he offered me a $30 coupon for another rental. I rent cars often, and I have never experienced this. An absolutely terrible operation. Avoid if you can.

They made the drop off really quick and easy. Also, the people at the front desk were nice.

Charged me for prepaid fuel when it was empty to start. Had till fill it up 30 min after picking it up. Went to drop it off I was ignored and gas lit. Then said a supervisor would contact me. Still waiting.

The rental needed oil, cooling n windshield liquid We had a Low pressure tire in the rear n the van was not clean

Despite a confirmed reservation we were informed that no car was available and we had to wait until one returned. Unbelievable

At checkout they asked if I wanted ez pass. I asked if there was an extra charge other than paying tolls. They said no. Then on my final bill I was charged $22.50 PER DAY for the EZ pass. It was in the contract apparently (I skimmed it and did not read it in full) and I am still furious. What's the point of asking if they are going to lie to you. I called dollar corporate and they basically told me to F off (nicely but still).

We reserved a midsize sedan and had to drive a small SUV which was not what I like to drive on a long road trip. We tried to pair my iPhone to hear my playlist and it wouldn’t pair…. just a defunct feature of the car. Other than that- fine

Everything was great. Though I wonder why the taxes are so high. There was a site to get an explanation about this but the site was unhelpful. Very good and easy rental experience though.

It would have been nice to get an explanation of additional charges. The bill was emailed to me; when I tried calling a number of times during business hours nobody picked up and there was no way to leave a message. Still wondering.

Not sure why I was not able to book using the portal and had to call Kayak.

Very kind. Perfect service

Staff was friendly, professional and efficient