Cheap Car Rentals in Bel Aire / Roosevelt Area, Norfolk

I had to cancel. I needed to rent a car so I could get my daughter to a safe place. It would have been the most economical way. But unfortunately you cannot rent a car without showing your credit card in person. Who knew. I can buy plane, train and bus tickets but I cannot rent a car. So I had to cancel.

Quick pick off and drop off

Though I reserved a car and had all ID and Credit cards needed, they would not rent to me. Apparently recently moving affects my ability to rent a car. Agent told me I could Uber to an off site rental location, but not other resolutions were offered.

Everything went super smooth and staff was great!

Reservation car wasn’t available and the charged me for the bigger car saying “reservations aren’t guarantees”. Then they put the wrong code in for my destination to return so it wasn’t at the airport but at a budget 5 minutes away which was a 300 dollar fee.. all and all my 96 dollar rental came to be 500 dollars. Avoid this company.

No A/C in car

Easy check in and out. Friendly and courteous service

The car was filthy and had roaches. It took a long time to get support on the phone. The drop off was easy and the drop off staff was polite and genuine about the car’s condition when I returned it to them.

At no point was I informed of an additional $244 required for an authorization hold. I paid for the vehicle upfront, through Kayak. My receipt from Kayak only stated an additional $44 was needed at pickup for taxes and fees. If you do not have the additional unknown funding for authorization, and use a bank card, they up it to $500 for the authorization hold. Without the additional unknown funds, you are unable to rent the vehicle. While dropping off the vehicle another customer was in tears over not having additional room on a credit card for the authorization.

Ordered a large SUV but actually got a large station wagon with limited back seating for 3 people.

Only improvement could have been with their pricing. I ended up getting there 30min earlier than expected. Instead of saying no problem, I was told I need to drop the car off 30min earlier on return. They have every right to expect compensation for their product/services and if 30min is no big deal then the guy says well he's just 30min earlier than that (and this logic never ends) and Hertz could be out a significant amount of money. But it also took me more than 30min to go through the rental process, get the car, and leave the airport. It just seemed like the company wanted every $0.10 they could get. Maybe a little flexibility would have been better. Still no complaint.

The ease of pick up/ drop off. The car was super clean inside. Seems it may have got rained on after washing. No big problem though

Our flight was delayed, but this didn't end up being a problem at all. We actually got upgraded which was nice! As always, the Enterprise staff at pickup and drop off were great.

Nothing, I reserved a car and was told when I picked it up that they weren’t honoring same day reservations and turned me away.

Almost everything was terrible

They took to much money off my card