Cheap Car Hire in Bel Aire / Roosevelt Area, Norfolk from ฿241

Alamo has by far given me the best car rental experience, from cost, customer service, the whole 9, and from this day on will be my choice for rental services. Ps. I wish that they do pickups

Car was ready for us!

I had to cancel. I needed to rent a car so I could get my daughter to a safe place. It would have been the most economical way. But unfortunately you cannot rent a car without showing your credit card in person. Who knew. I can buy plane, train and bus tickets but I cannot rent a car. So I had to cancel.

The first car had bald tires that we weren’t comfortable driving on. We had already waited in line 25 minutes to get this car. Went back to tell them and was sent back upstairs into the airport to switch cars at the counter there. Attempted to tell them we were sent back in and they just basically ignored us. I finally stood in front of women at the counter as I wasn’t going to stand in line for 25 minutes again because they gave me a car that was unsafe to drive. While I stood there the two women talked poorly about another customer that had just left counter. Found that experience to be completely unprofessional. I won’t rent from them again.

-there was only one attendant working and she had a lot to do. It was a long wait to get to her and then when we got our car it hadn’t been cleaned. It was very dirty. After about 40 minutes of them cleaning it my husband noticed that there was a screw in the tire and so they gave us a different car. It seems like they need more staff working there. It took us two hours to pick up our car. Also, the first car that they gave us was smaller than the size we rented.

Overcharged me on the rental. What my receipt says from Budget, and what was charged to my card are two different numbers, not in my favor. Called them to fix the situation, they did not provide a resolution, offered to send me an email for me to provide further information, never sent that email to me. Ultimately robbing me of time and money and so far not providing adequate resolution.

Terrible handling of one way drop-off. Misleading booking led to much higher charge for drop off at intended destination at the airport.

Ordered a large SUV but actually got a large station wagon with limited back seating for 3 people.

The Subaru that I rented needs an alignment. It was somewhat hard to drive. The attendant at the Norfolk airport was not friendly at all and could tell she was not happy with her job. Customer service is everything.

Great car

I’m going to focus on the negatives. The biggest two negatives were: (1) it took over three hours before my rental car was ready; and (2) the electric car’s batter would not charge beyond 43%. When I made the booking and when I was checking in to pick up, it was clear that I was dropping the car off at the DCA airport, which is around 190 miles from the rental pick up. After being assured the distance of the car would be around 250 miles, I agreed to use the electric Chevy. However, because 43% charge only can go around 100 miles, I had to charge the car 3 times. Each charge time was about half an hour and charging ports aren’t that populous so it would take a fair amount of time to be able to even get to the port. Ultimately, what should have at most been a four hour excursion ended up being 8 hours.

The ease of pick up/ drop off. The car was super clean inside. Seems it may have got rained on after washing. No big problem though

Our flight was delayed, but this didn't end up being a problem at all. We actually got upgraded which was nice! As always, the Enterprise staff at pickup and drop off were great.

No cars available!!!! No help in finding a rental somewhere else

Nothing, I reserved a car and was told when I picked it up that they weren’t honoring same day reservations and turned me away.

Almost everything was terrible