Didn’t get a refund on deposit, wasn’t aloud to pick up car because they don’t accept my credit card. Still stuck in Pittsburgh waiting for a greyhound.
Very Good|Jul 2021
The staff was very friendly and empathetic and worked hard to resolve my pick up issue. The car that I ultimately received was excellent.
The neighborhood outlet that I rented from because of proximity called the day of my pick up to advise that they had no car for me to to previous renters failure to return on time. They could not get a car sent to them from another location. The agent was very concerned and found a car available at a not too distant alternative. I am chalking this experience up to the overall supply shortage coming out of the pandemic.
Tire went flat but they switched the car out for me
Easy to find location
Hard to find my car (no one assisted me)
My pickup was scheduled for 6 pm, and when I arrived at 6 the office was closed. The only Budget office still open was the airport and the were sold out of cars. So I had to wait until the next morning to pick up a car, forcing me to cancel appointments for the next morning. When I finally picked up the car the next morning they neglected to fill the windshield wiper fluid. It had recently snowed, and my windshield got so dirty on the turnpike that I couldn't see except for through one spot. It was extremely dangerous driving to the next rest stop where I purchase wiper fluid of my own. I am extremely disappointed.
Front fender of the car was not properly attached. Attendant didn't note on the rental agreement. Attendant receiving the car when I was done insists I had an accident with the car. If I had, there would be scratches on the fender. There aren't any--it looks like brand new except for that it's popping off the side of the car (I've kept the pictures). If I get charged for anything, I'll definitely never use Budget again (or Avis either).
The guys who checked us in and out were great. I would definitely use this location again.
Good for what I needed quick and easy
Car was good
I paid double than what it said on kayak
Drop-off was very quick and efficient.
They gave me a quarter tank of gas
I felt manipulated. The representative lied to me about what the minimum amount of insurance I could have was, and tried to charge me for it. I caught him in his first lie then he said he could go a bit lower on the charge. Still wouldn’t allow me to get no extra insurance which I thought was fishy.
Car was very comfortable and efficient. Excellent customer service. Will definitely rent from this location again.
The drop off site lied and told us to rush our return to 4:30 even though our reservation was until 5. Threatened us that the gates would close so that we would not be able to return until the next day. Resulted in fuel surcharge and 6 hours of stressful driving. Customer service upon arrival was beyond rude.
Pros: The cost of the vehicle was great. No issues with the actual vehicle. Good on gas. Cons: Hours of operation was hectic. Staff dropping off was horrible. Actually waiting for support to reach out about my experience. I will never rent from Hertz based on my drop off experience.
The location was closed when it was time to return car so I had to go to another location and they charged me extra $100 because I returned car to another location. They just ripped me off
Despite showing that cars were available, there were no cars for rent.
Avis rental facility was closed when I arrived, leaving me stranded in downtown Pittsburgh alone with three large heavy suitcases. I had to pay cab fare there and then back to the airport. The Avis at the airport would not honor my reservation which was for $60 dollars approximately and I ended up having to pay $300 for a rental car- plus the $100 worth of cab fare. Absolutely horrible experience, will never rent from them again.
The office could use better outside signage, walked right past it at first.
The staff were quick to check in and check out
The car still had garbage in it from the previous renter. Crumbs on the floor, the steering wheel was sticky and dried mud on the outside. Very unclean. Also a ‘maintenance required’ message came up on the dashboard half way through the trip.
Pickup was easy and smooth.
Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.