Accidentally left something in the car, I am having a hard time reaching them by phone to see if they have it
Didn't accept my card.
I typed in Pittsburgh Airport for my pick up/drop off location assuming it would be at the airport. When I went to the counter, I was told it was an offsite location 15 miles away...
Guy while returning the car was in a bad mood. Shouted where to park, and then was just rude in general. Overall wont be dealing with this store again.
The guy working the counter was awesome. The old lady was rude, rushed, and in a panic with 3 customers there. She pre-allocated out the damage form and then got mad I didn't sign it before seeing the car. Then when I saw it there was two very noticible dents through the paint. The guy working the counter was awesome or I would have given the experience 1 star.
The old lady was rude
Very Good|Dec 2016
I had to postpone my tripback to the USA and needed a new rental I was able to book this one right at the airport with a rate better than my previous rental
The car was a lil beat up but hey It took me from Point A to Point B
I prepaid for my reservation for an important trip and they charged my credit card with full amount in advance. I showed up to Hertz location but desk agent said she rented my car off to someone else. What a joke! She was also very unprofessional and called me “disgusting”. Horrible experience.
Very Good|Nov 2022
Staff was professional and polite. Underpaid, too, I'm guessing.
Going through Kayak and price line was horable. Flew into Pitsburg and Hertz said I had to take a cab 40 minutes away to get my car. Spent 2 hours on the phone with Price line and Hertz. Finally Hertz said they would cancle my reservation with no cancelation fee and make me a new reservation at the airport at over twice what my original reaervation was for. Got a refund for the whole amount. Two days later they charged me $200.00 cancelation fee. Never doing business with either company ever again.
I was very happy with the vehicle that I was given and very happy with the service. Pick up and drop off went quickly and smoothly
Waited 2 hours in line for a pickup. Got rushed through the the process to get the car.
I called about 10 AM to advise them I would be about an hour and a half late late picking up the vehicle. Instead of 12 it would be more like 1:30 or 2PM. My paper work said that thy closed at 1 PM however they had decided to close at 12 PM. I asked them if they could stay open until I got there but they would not stay past 1230. Considering that it was a ten day rental I would have thought they would be more accomadating. They weren't and I had no car until Tuesday when I got one from the Enterprize at the airport who provide excellent service and flexibility.
Their service and restrictive way in which they operate. not customer oriented.
They promised me by email that the total amount was $379, but they charged me $479. I Called them and they agreed to fix it, and it has been one week, and still no refund. Bad customer experience.