The staff answered all of our questions and where very friendly.
Reservation no. H2663002721 Last name: Zemborain My experience with this Hertz rental was deplorable. First, I was not allowed to decline insurance coverage, as required by my credit card company to take advantage of their covering the rental, forcing me to accept Hertz' insurance with a U$S 1000 deductible. Second, even though my reservation through Kayak clearly stated that I was renting an "intermediate" car, Toyota Corolla or similar, I was given a much smaller and flimsier car, a Chevrolet Corsa, clearly not in the Intermediate league. When I complained, I was told that it was the only car available, and that the mix up was Kayak's fault. I wasn't even offered a discount or any other form of compensation.
The reception persons were very kind and professional. Smooth process and fast. Both Pick up and drop off.
The car was very basic, Chevrolet Classic, not even electric locks or windows, scratched everywhere, more than 8 spots. For the intermediate class it is a joke, paid to much money for a rubbish car. I don't recommend it at all!