Cheap Car Rentals in Kalihi-Palama, Honolulu

The rental was made, unbeknownst to me, and without any indication, at an off-airport Hertz, not the one inside the airport proper, but immediately outside the fence! The representative at the off-airport trailer was helpful and professional, but I had already wasted nearly an hour in line at the on-airport location, before learning I needed to take a cab or ride share to the just-off-post location (where they washed the vehicles for both locales)! Either Hertz, or Kayak, or both, should make it clear that the rental location was indeed (just) off-airport, and indicate how to arrive there. We took a Lyft (for less than a mile).

Jamal provided superb customer service. There was a mechanical issue with the car originally given to us and without any hesitation he replaced the car and got us on our way. Thank you!

The place was completely packed and there were two service agents down from 4. Additionally, there were many people where English was their second language or not at all and had foreign driver's license. I know Hawaii has many tourists and for some reason for the 45 minutes I was waiting that same couple was still unable to get a car. Hettz should have put them to the side and help other customers why the foreign couple was trying to figure out their issue. Someone told me in Hawaii they have no sense of urgency and that's what it seem like. They just wanted to talk and be friendly with everybody instead of getting people through the line to rent a car

We thought we were renting at the airport but this is actually a location a few miles away. There is no transportation to the site so we had to take a cab there - an added expense. The hours at this site are extremely limited and they have no option for a drop-off when they are closed. They are only open Monday through Friday from 7:30 to 5:00 pm. When we were done with the rental we had to pay an extra $50 to return the car at the airport, because we needed to drop the car off before 7:30 am. In addition, when we got a flat tire, we were unable to switch the car out until the next day because they were closed.

I asked for airport pickup if the car rental but Kayak picked another Enterprise that was near the airport but not part of the airport rental and thus I had to Uber $40 to get to the other Enterprise rent a car.

transfer to location should be provided. i got on the enterprise shuttle and it took me to the enterprise that i basically could have walked to; then the lady told me that this is not the pick up location and they would not transfer the reservation and called me a cab. the reservation did not indicate i had to take a taxi and pay and additional $12 to get there and $15 to get back to the airport on the return. why the amounts were different, i don't know. but i did not have time to question since the inspector on the return took a ridiculous amount of time to inspect the vehicle. also, on the return the employee that did the visual was trying to say that the front passenger quarter panel did not line up with the front bumper which was certainly not visible to me at all. i even ran my finger over it and there was nothing was un-level implying i had hit the front end on something like the concrete parking stops; which i did not since i back into EVERY space when i park. all i can say is i am glad i took pictures of the vehicle when i picked it up. when i told the manager that and showed him, he said "ok...not a problem"

they Cancelled reservation because of price error