Cheap Car Rentals in Arts District, Los Angeles

This location that i reserved at DID NOT EXIST. It had been closed for years and was actually a hotel. I tried to pivot to a nearby Hertz location but all were either out of cars or closed at the time I discovered I was sent to a ghost location. Customer service via phone was atrocious, and they would not honor my reservation rate at an alternate location. Went with a different rental company, and will not be using Hertz in the future at all.

Pickup/Drop-off is located at a homeless shelter hotel (333 So. Figueroa) in downtown LA. Was not expecting that Hertz would be located on the driveway (not interior) and no place to sit on the sidewalk. Service was friendly and efficient and car was fine. I know downtown LA well so that lots of homeless people were receiving services at the entrance to the hotel, did not concern me; but think it would for tourists unfamiliar with the area.

I have never been treated so well at a rental car place. The gal that helped us was so kind and bubbly. We accidentally rented the car somewhere else and she was able to fix everything, match the price and get us on our way.

I was allowed to book a car at locations that did not have cars available. It was inconvenient and time consuming to call multiple rental locations myself before finally settling on a location that had cars available, but at a much higher price.

They cancelled my minivan rental 2 days before my trip. Common practice for all rental car agencies. You either have the car or not, don't advertise that you will if you won't.

The car that I rented through you guys they said they don’t do one ways with that car. And that there must of been a glitch in the sysytem:

Unfortunately they charged me more than I reserved

We had an excellent rental experience in all regards with Avis on this trip.

Not all cars are pet friendly. We were originally given a car that was not pet friendly and not what we reserved on line. We took the car and drove about 45 mins away to another Avis which had the type of car we requested and was pet friendly.