Cheap Car Rentals in Chinatown, Los Angeles

Has a reservation, only to be told at pick up they had no car available. Told us we’d just have to come back or wait 4hrs or more. No accountability no apology just rude, unprofessional. When i complained as to why no one contacted me ahead of time, and that making a reservation was literally to avoid this situation they said they won’t rent to me! Worst experience ever will never book Herz again.

The rental place did not have my car when I showed up to pick it up. They claimed they tried calling me beforehand and claimed they didn't have my phone number even though it was clearly on the reservation. Needless to say, I would never use them again.

Pickup location DID NOT EXIST.. Reservation was automatically changed to an address on the OTHER SIDE of Los Angeles With NO Notice. Called and they refused to move the reservation to a closer location.

Make the special low rate for long rentals (more than 30 days, less than 30$/day) available at the airport rather than at a downtown office.

The gir who help me with my car was very rude didn't explain anything properly and I ask questions and she didn't answer 😑

Our arrival on Westjet was delayed by over an hour & the rental was given to someone else. Avis would not honour the reservation and to duplicate it would have cost over $USD1500! We ended up with a $USD375 weekend rental with a hold-back of $150 & I ended up taking a shuttle to Santa Barbara and train/bus combo to Oakland for the remainder of my stay in California.

Sign said Budget open till 7p.m. Was there before that but the office was closed. Was told we'd still have to pay the same amount even though we were picking up the car the next day. Car had streaks on it.

There was no car available to pick up. Your service sucks.

Drop off was easy and staff there was great! Pickup was another story entirely. Made reservations February 5 for a June 22 pick up and the guys at LA first told me they have no vehicle. After 45 minutes to an hour and while on hold for 20 minutes trying to talk to a budget representative, he suddenly has a vehicle (even after calling the budget down the road). Went to go get the vehicle and the other guy had to move another vehicle to get our out. Clearly they had the vehicle all along. There I am with my family and all our luggage downtown LA being told no vehicles are available after making reservations months in advance, I feel like the guy took amusement in watching us scramble.