Cheap Car Rentals in Century City, Los Angeles

The office was closed! Sign said back I. 20 minutes but nobody ever showed up! I was forced to rent a car elsewhere and it cost me $400 more because it was a Friday and the only thing available was a huge SUV! I’m still extremely angry!

The location didn't have our car so we had to drive to a second location to get it after they tried to have us leave in a 5 seater not the 7 seat car we reserved. Without so much as a word or an apology. A horrendous two hour experience.

Rental car agency was closed on Saturday so we could not pick up our car. It was impossible to get in touch with the actual agency where we had to do the pick-up. The service line was a disaster so we ended up wasting two entire days of our trip! On top of everything when the agent re-did our contract and applied the weekly rate, she did NOT say the rate would not apply if we returned the car earlier, which we obviously had to because it was time to leave. The store manager was the least courteous person I have ever met; he was rude, obnoxious and had no sense whatsover about customer service (I come from the travel industry). This rental ruined our entire vacation. We had to pay a higher amount than contracted for 3 days less! I will NEVER book Hertz again in my life... too bad, we've always been customers.

the price could have been better

During pick up car that was selected was not available. Agent couldn't advise if new car would have GPS and offered to rent us a GPS. agent then found out that they didnt rent GPS out. On drop of the agent at the other place had not record we had that car, the info on the rental agreement showed a different persons name and dates etc. Overall was very confusing and had to watch closely as appeared was overcharged.

Didn’t have the car I booked, didn’t have any cars at all. Tried to send me to another location that also didn’t have any cars. Gave up and went to Hertz

I booked it online through kayak. I went to the Avis location and as soon as I got there I spoke with the Avis rep, he said right away that there’s no cars at all and there’s nothing he could do for me. This left me in a bad spot because now I’m there with all my luggage and no car. I had to call an Uber to a different Avis location. I spoke with an Avis person on the phone and she said she’d transfer my reservation to the other Avis location. When I got to the other Avis location they had no idea what I was talking about and couldn’t find my reservation. They ended up giving me a mini van when I had reserved a pick up truck

Real good ride and great pick-up/drop-off experience. Would rent again!