We are treated with courtesy and respect and all needs were met. They made every effort to match up the right car with us and are receptive to suggestions of how to do better. There was a courtesy car to drive us home and that man was excellent .
They were short handed on the weekend (Sat.) and the line was ten deep inside and outside early morning for pickup. I also didn't like that the man handing over the keys outside pushed us for insurance purchase when I hadn't done it on my online reservation.