Pick up day the man was overwhelmed and didn’t record drop off location as airport
Service was great and car was fine.
Car was obviously had been smoked in. Very unclear about drop off was supposed to be.
Hertz did not honor our reservation. We were forced to find an hotel for a night. We booked with another rental agency for the next day.
Hertz did not honor our reservation. Only good thing they did was call us in the morning to notify us before we went to the pickup location.
I did not realize I booked it an off site location, vs the airport, which I would of preferred. They would not transfer my reservations. I also returned the vehicle one day earlier (24+ hrs) & I did not get a refund?? Not happy. Sandra Sandees
Book directly with the rental company rather than through Kayak. Budget was out of cars when I arrived.
Although we ended not renting from then, due to an error on our part, they were very helpful and got us on our way in a timely manner.
We loved our dodge Dakota. It was comfortable. We drove it from Tennessee to North Carolina. This car made the beautiful drive even better.
They did not have a car for us on the day we reserved - I had paid the deposit too. We had to go to a different location the next day - which actually was more convenient- the 1st car we got had expired plates - which we didn’t know until we got pulled over by police!! had to drive about 30 miles out of our way to exchange cars. There was no sense of urgency to help us with a new car.
Location, price, cleanliness should all be improved upon.
They made me park my vehicle on the street instead of their parking lot that was monitored. I felt like I wasn't sure I was going to see my vehicle again. There were plenty of spots open for them to let their clients park in the lot. Not the best experience
Very Good|Sep 2022
Picking up the car Staff sent me back to counter desk to get paperwork. Took 20 min to get car. Checkout in fast fane was slow because link for sign up was not sent to phone, e-mail or text. Got link 30 min after check out.
The staff maybe had a lot going on when i picked up the car, but it wasn’t the cleanest and definitely needed an oil change, as the warning came on before our drive back (over 500 miles).
They had 3 people booked for the same vehicle, so I didn’t get the vehicle. I wasted 2 hour and half of a tank of gas trying to pick up the vehicle.
They gave me both sets of key fobs which were huge and tied together with a steel strap. I had to carry both of them everywhere. It was very inconvenient and I don’t know why they did it.
They didn’t have any vehicles even though they were listed as available. They told me they would have one in about 30 minutes. 3 hours later I got a text notifying me I did not have the rental car I reserved.
Friendly staff in Nashville they upgraded our car because that’s all that was available. We came to pick up later than scheduled by Uber and it was a good thing because there would have been no cars available at that time. We waited approx 30 plus minutes for ours but once we had it all was well.
No cars so they canceled my rental…. Disaster
I know all businesses are short staffed. They had one person helping customers. He did his best and even with the long lines he kept a smile and was very polite. Our problem was the car itself. It was all dented up and you it smelled like an ash tray and we are NOT smokers. If we had not been on a tight schedule I would have gone back in and stood in line and would have asked for a different vehicle.
Avis did not have the van we reserved. They told us they did not ever have the type of can we reserved. We had to push get alternative vehicles.
Received a call on the morning of my reservation (made months earlier) to say that they had no cars at this, or nearby, locations. They had no interest in helping me solve this problem and insisted that this was normal(!!). They passed me around on calls at my insistence that they help me solve this problem. Their system was also down so they wouldn't even tell me my case number to follow up with. Absolutely noone acted concerned about their company's behavior. Avoid Avis at all costs.
1 out of 7
Avis Locations in Germantown
1803 Church Street
+1 615 341 0477
2100 West End Avenue
+1 615 208 5748
300 North First Street
+1 615 743 4740
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