They didn’t have a car for me. Even though the reservation was confirmed….really inconvenient for a work trip. This is also not the first time this has happened.
Enterprise said a van was available. We booked it and called but the inventory is not the same at the store.
Very Good|Jul 2022
At least a month ahead of time I reserved a 15 passenger van to take children to camp. The day before I was to pick up the van, an Enterprise employee called to say that the van was not available. The employee offered no help to remedy the situation; she just kept saying, "I'm sorry for your inconvenience." I live in a rural area where the closest rental car agency is at least an hour's drive away. Though I didn't want to rent from Enterprise again, the Richmond, VA airport location had a van available. So I drove 2.5 hours one way to get it. That transaction, both pick up and return went very well. Except for the last minute cancellation, I was pleased.
I have a major credit card, but it don’t have $1,500 on it, so I couldn’t rent the vehicle I needed to go on my vacation. I was able to find an independent owner and the cost is less expensive then enterprise. For now on I will be using the independent company it’s no headache or hostile when renting a vehicle from them. Thank you but no thanks for future business with enterprise. I will be telling everyone about the company I use.
I booked to pick up at the ORF airport and when I got there, my reservation was for an office a couple miles away. I ended up paying the walk up rate rather than what I had booked
The vehicle was ready when I got there and it was as new. Very friendly staff.
You scheduled me for a store that was closed for a year. You increased the cost of the rental that I prepaid. You owe me a refund. So I paid early and twice. There was no one at the facility at the time of my drop-off. Overall. Extremely poor.
The staff person was awesome
The company had one person running between several locations causing a wait time and the staff seemed to be overworked.
I paid for a suv traverse or similar and they had an equinox for us. a much smaller suv. I had to pay a $200. deposit even though I paid for the rental ahead of time. I also had to pay $20 a day extra for a larger suv (an explorer). the staff was borderline rude. I won't use them again.
the size of the vehicle needs to match all sites that we use.
Car was fine, cost was better than others.
Customer service was terrible. I arranged for a pick up time, but when I got there (middle of the day) the door was locked, no one was there. I called the Hertz 1 800 number and they couldn't track down anyone. So they send me to another Hertz the next town over. That one doesn't have the car size I reserved. They send me to another Hertz the next town over where the person behind the computer is pissed because I'm making her work. Then I get to wait while they clean the car. When I returned the car I got there 15 minutes before they open - that day they opened 20 minutes late. There are 4 customers there trying to get stuff done and get to work on time.
Easy drop off location and courteous guy at the counter.
Very Good|Jun 2017
Nice car and decent price
I didn't like the fact that when I was returning the car no one was in the office at 10am during there business hours so I had to wait until I was frustrated and left the key under the floor mat of the car.