Cheap Car Hire in Lafayette-Winona / Lakewood, Norfolk from ฿293

The van itself was fine and pretty clean. Drop off was easy. The scheduled pick up at 9am on a Sunday took more than an hour and a half to have the vehicle, which then threw off my departure time. There was not a long line or wait. Just not enough staff and no progress made as to getting my rental.

Didn’t get car

Enterprise said a van was available. We booked it and called but the inventory is not the same at the store.

At least a month ahead of time I reserved a 15 passenger van to take children to camp. The day before I was to pick up the van, an Enterprise employee called to say that the van was not available. The employee offered no help to remedy the situation; she just kept saying, "I'm sorry for your inconvenience." I live in a rural area where the closest rental car agency is at least an hour's drive away. Though I didn't want to rent from Enterprise again, the Richmond, VA airport location had a van available. So I drove 2.5 hours one way to get it. That transaction, both pick up and return went very well. Except for the last minute cancellation, I was pleased.

I have a major credit card, but it don’t have $1,500 on it, so I couldn’t rent the vehicle I needed to go on my vacation. I was able to find an independent owner and the cost is less expensive then enterprise. For now on I will be using the independent company it’s no headache or hostile when renting a vehicle from them. Thank you but no thanks for future business with enterprise. I will be telling everyone about the company I use.

-there was only one attendant working and she had a lot to do. It was a long wait to get to her and then when we got our car it hadn’t been cleaned. It was very dirty. After about 40 minutes of them cleaning it my husband noticed that there was a screw in the tire and so they gave us a different car. It seems like they need more staff working there. It took us two hours to pick up our car. Also, the first car that they gave us was smaller than the size we rented.

Overcharged me on the rental. What my receipt says from Budget, and what was charged to my card are two different numbers, not in my favor. Called them to fix the situation, they did not provide a resolution, offered to send me an email for me to provide further information, never sent that email to me. Ultimately robbing me of time and money and so far not providing adequate resolution.

Van wasn't ready when we arrived. Clerk handled immediately and efficiently.

No cars available!!!! No help in finding a rental somewhere else

Nothing, I reserved a car and was told when I picked it up that they weren’t honoring same day reservations and turned me away.

Almost everything was terrible