My pick-up and drop off experiences were really good. Both people were courteous and prompt. They each took their time to inspect the car noting any dings or marks in and on the vehicle.
The car I received was less than clean. The driver's seat had burn marks from what look like a cigarette, the odor inside the car wasn't fresh, and the worst part was leaving the rental location only to learn while i was on the road, there was ZERO WINDSHIELD FLUID. The windows were already filthy and had a layer of dirt and dried water marks, but I wasn't pleased to have to make a stop solely in order to clean the car windows, which I assume is part of renting a car...that it would be clean when I pick it up.