Cheap Car Rentals in Downtown, Washington, D.C.

The pick-up was OK. Friendly staff, but silly process (only two people allowed in the building at once). Drop-off was fast, but the gentleman I dealt with was fairly rude. The car, though, was terrible. It needed service (the service light was on when I picked it up). It was in bad shape and not terribly clean. It jerked when starting up at an intersection. The windshield produced glare in all conditions. Overall, the car was worn out.

Reserved a car at a specific location online to get there and be told they don’t have any cars and to wait. Another person walks in and they say they have no cars and won’t be getting any. I was flabbergasted that I was literally told something different 5 minutes earlier. We were then directed to another location across town in hopes of getting a car there.

They ran out of cars and I had to wait 2 hours for a car to show up to fulfill my reservation.

Arrived at the location at 9:30 am for my 10 am reservation, no cars were available and I was told I would have to wait 60 minutes before any would there. I was in line with approximately 7 other customers ahead of me. I cancelled my reservation and booked at a different location.

Car had bird poop on doors and the back. Interior had mud Pickup receptionist on phone throughout pickup. Vehicle at 3/4 tank making guessing how much to fill up annoying and ended up gifting budget some free gas. 6/10 experience.

I waited in line for an hour to pick up my rental and the one person working helped 3 people in that time. I ended up canceling my reservation and mg plans for the day. Avis/Budget at 1908 L St NW DC is a horrible place to rent a car. Just don’t.

Friendly service and easy rental procedures. Thank you!

Great customer service at this location!

I would like them to clean those cars. They gave me a dirty car. customer service services are lousy

Booked the car online, when it came to pick it up, got a text 5 mins before arriving saying that car could not be reserved for the reservation. A complete waste of time and effort. Had to drive 50 mins back home without the rental.

I never got to rent a car with Thrifty. My booking was for collection in Washington DC in a central city location, when I got there a security guard informed me the Thrifty office had been closed for over a year. I called the help desk and the customer service agent on the phone said “our system says that office is still open, but I can see on google maps it shows ‘Permanently closed’… maybe go to the airport and see if they can help?” Which is pretty shocking from a corporate help desk. When I arrived at the airport they couldn’t help me and couldn’t hire me a car. So I went to Dollar instead. Would not recommend.