I didn't like thst I was booked for pickup at an offsite rental place and was told if I wsnted the vehicle in order to pickup I could take a cab or Uber! Asked rep to change pickup sote and eas told could not called 800 # spoke to a representative who also ssid it could not be changed. I will most likely be renting somewhere else the Customer Service was horrible. Very disappointed!
10.0
Wonderful|Apr 2017
Ease of process.
8.0
Very Good|Apr 2017
Service
Too far from airport! Cost me too much money
10.0
Wonderful|Mar 2017
economy car...all that I needed...terrific on mileage very friendly and helpful staff.
Pick up location was little shabby but employees were very friendly and helpful
2.0
Poor|Feb 2023
They did not have the type car I rented. Only had 2 cars available. The one we got was 3 or 4 levels below what we reserved and paid for. The car was dirty, banged up and the service light was on saying it was 2000+ miles past service time! The USB port was broken so we could not use our gps on the phone without using up our battery with no way to re-charge. All in all the worst rental car experience we have ever had.
2.0
Poor|Feb 2023
The customer service for Budget was awful. We waited over an hour to pick up the car. The car itself smelled and was very dated
2.0
Poor|Aug 2022
There was no car available when we came to pick up. Was told they had no idea when a car would be available and that we would get a call the next morning with an update which we never did get.
6.0
Okay|May 2022
I switched to Avis, but what i had to return the vehicle after few weeks of my rental, and even though i paid for the whole month, yet i did not get any refund for the 12 days left. not sure if this is a policy at Avis but definitely this will be a question i have to ask any whether or not i will get my money back and if not, then i have to move on to another.
Very helpful and communicative staff. It's a small shop, so you might have to be a bit flexible, but well worth the essentially 50% off from the airport location
10.0
Wonderful|May 2021
Staff was very friendly. Got my car quickly because I was in a rush to get somewhere
10.0
Wonderful|Jan 2019
Gas level was marked wrong didn’t realize upon pickup.
10.0
Wonderful|Dec 2019
I got a better car for the same price because the car I booked wasn’t ready for pick up for the time I requested))
2.0
Poor|Sep 2018
Nothing
No car for me at all.
5.6
Fair|Jul 2018
Car was fine
Used non-airport location... no car ready, after waiting, was driven to airport and put in one there . Everyone was nice, but I had a schedule that was put back a couple hours because the car wasn't ready.. Lesson learned for me....