Cheap Car Hire in Lakeside Green, West Palm Beach from ฿241

We reserved a full size vehicle for our quick trip down to W Palm Beach. When we arrived, there were two customer service reps, one of which was running from his station to the other trying to appease both customers. Four more customers were in line and each one was told "we have no cars available" and "the wait time was going to be two hours". By the time we were helped at the service counter, same story, no car...but, we can upgrade you. We HAD to have a car because we had a time commitment upon arrival so we took the upgrade - went from a Malibu (or like kind) to a Ford Escape (smallest SUV on the lot). Next thing I know, $114.30 upgrade charge later, we drive out of the lot. Totally unacceptable - we reserve a car, you expect to get a car upon arrival. If there is nothing available in our reservation category, then give us a free upgrade to the small SUV. What was a $70 reservation for two days turned into $184 and the vehicle was at best, the same size, maybe smaller than what was ordered. Never again dollar, never again.

I had to wait over an hour to rent a car.

My experience with dollar was horrible. When I got there I wait 1 hour in line then when I got to the desk they told my the car I rented wasn’t there. I would have to wait 2-3 hours for the car and if I wanted a different car it would be $75 a day. The person at the desk was smiling and laughing and the manager refused to talk to me. They finally gave me a van for an extra $10 a day which was more than I was supposed to pay but they refused to let me leave with a vehicle otherwise. Then they van broke down immediately leaving the parking lot. This was the worst customer service I have ever experienced.

Excellent service checking in and out. Car was great.

pick up & drop off were quick

The man at the counter was very helpful.

Pick up location was little shabby but employees were very friendly and helpful

Didn’t experience it

Very helpful and communicative staff. It's a small shop, so you might have to be a bit flexible, but well worth the essentially 50% off from the airport location