Cheap Car Rentals in Barton Hills, Austin

Cancelled my reservation late afternoon the day prior to travel (with 10:30 AM scheduled pickup) due to lack of cars available.

They didnt have my vehicle and wouldnt just upgrade they wanted to charge. Also horrible cutomer service. I had to cancel and rebook through Kayak for an 80+ additional cost.

Our rental was given away, since we were late due to a flight delay. The staff told us we had to call the main hertz office to start a refund and even though they had cars on the lot said they couldn’t help us. One was even on the phone and told another couple she leaves in 1 house so they only had 15 minutes to figure out what they needed before she has other things to do. When we checked online those cars were still available. We are now going through the refund process and went with another rental car service who were a 1000% better!

You booked me for the vehicle and I then received a call that there were no cars available. I tried to return the call MULTIPLE times with no answer. Then tried to book directly through Enterprise with no cars available.

all good

Easy in and out.

When I picked up my car o was charged an additional $80. I noticed it a few hours later when I had to take the car back cause of the maintenance light being on. Not to mention the car was dirty and had the previous customers outdo so belongings still in it. And Budget had the nerve to have a dirty car clause in the contract stating if you brought the cat back dirty, there was a $400 fee when they gave the car to me dirty. I took the car back due to the maintenance light being on but I had to take it to the Budget at the Austin Airport because the location (Barton Creek) that I picked it up from was closed. I explained the situation to the ppl at the Airport, and was told because I picked it up 40 minutes early, I was charged for another day which was BS. No one told me a thing. If I was informed, I would have waited the 50 minutes and came back, I was in the mall anyway. After Waiting in line over 30 minutes, I exchanged the first car and had the same issue with the maintenance lights being on. So I had to get back in line and wait another 40-45 minutes to exchange the second car. I get a third car and it wreaks of string cigarette smoke to the point I began to immediately start coughing and got a headache. Got back in line to inform them of this issue and the lady said she can clean it out to get rid of the smell so I was like ok. She took about another 30 minutes to get the smell out of the car with air fresheners. We left the rental car place and after about an hour into the trip, thr cigarette smell came back stronger than before. Dealing with the multiple exchanges with this car took up valuable time that I did not have. When I returned the car I was charged a total of $160 over what my reservation was for. The owner at the Barton Creek Mall location said he would refund my $160 and send confirmation to my email. I have yet to receive that email

At drop off I asked for a receipt they told me that I’ll received it by mail which till now I didn’t receive any one so I don’t know anything about my rental situation Best regards,

Within the first 15 miles I had to stop to fill up the tire that was low and had to do it two more times on the trip. Was surprised that the tires were not checked before loaning the car out. This was quite a nuisance

The entire time we had the car the service light was on so. we are constantly in fear of having issues. It was not very comforting.