Cheap Car Rentals in East Cesar Chavez, Austin

My online booking turned into a disaster. The counter agent at pickup in Austin was extremely difficult to hear and understand behind the plexiglass. When I questioned the drop off location on the agreement, we must have had a complete failure in communication because she said it was the downtown Dallas return location, I said "No, it's at DFW". Even after repeating the exchange, mentioning my 7am flight time; she indicated it was the correct location. She then charged the full rental for my prepaid reservation! I questioned that as well, but she insisted it had to be charged to a card in the driver's name. The result=it was not at DFW, no human answered a phone on location but every hold in the phone queue ended up at the 800# line. I've now paid over $600 for a 44hr car rental and will be spending countless hours trying to correct the problem and get any of my money back!!

We were never even able to get a car. The office was closed when we went to pick it up and there was no one to talk to and the link online had broken. Wouldn’t recommend!

Hertz location was not what I expected. I blame this partly on Kayak. I had input my starting point as the Austin airport, but was given a car located about 25 min away (by car). Hertz at the airport was totally unhelpful and refused to alter my reservation. After taking a lyft to the reservation location, the staff there were able to cancel my reservation and make a new one so that I could at least drop off at the airport, but it took about half an hour and they refused to let me use their restroom. Also it cost about twice as much and I haven't actually received the promise refund for the original reservation. Really, they could have at least let me use the restroom.

The windshield was streaky on the inside and needed cleaning to drive safely at night

You booked me for the vehicle and I then received a call that there were no cars available. I tried to return the call MULTIPLE times with no answer. Then tried to book directly through Enterprise with no cars available.

all good

At drop off I asked for a receipt they told me that I’ll received it by mail which till now I didn’t receive any one so I don’t know anything about my rental situation Best regards,

Within the first 15 miles I had to stop to fill up the tire that was low and had to do it two more times on the trip. Was surprised that the tires were not checked before loaning the car out. This was quite a nuisance

Reserved car weeks in advance. Received confirmation of reservation. Received second confirmation the day of the rental. Arrived at rental desk to be told that AVIS had overbooked and there are zero cars available. While we waited for an Uber, I overheard several people receive the same bad news. The desk agent said she had told over 100 people that day "no car is available". It was my assumption that AVIS has the ability to know how many cars they own and how many have been reserved. For the AVIS management to treat their customers and employees this way is completely unacceptable. Their lack of concern for customers caused us transportation problems for the entire weekend. Can you imagine the poor employee that had to take abuse from irate customers for 8-hours. I hope she can find a better job soon. My company and I will avoid AVIS at all cost and I will make sure that everyone who asks hears this story. It's time that business leaders are held responsible for their decisions and stop using Covid as an excuse for everything. AVIS needs to do better or have new leadership. Mr. Ferraro and his team should be embarrassed...but probably are not.