Cheap Car Rentals in Brentwood, Austin

Customer service number is impossible to find on their website. Cancellation was not possible through hertz. I was asked to login and enter my confirmation number countless times before giving up and not finding any help. When I went in to the physical store, I was given the customer service hotline to call where I was on hold for 40 minutes only to be told I was unable to cancel my reservation. Overall terrible experience and awful customer service.

Rented an EUV. Staff was very helpful explaining all of the necessary things I needed to know for me to drive it. Really enjoyed the experience.

Everything was smooth. We enjoyed the vehicle a great deal and perfectly accommodated our needs. I believe we received a free upgrade, which certainly affected how pleased we were with the cost/value. The only negative was we waited over an hour past our scheduled pickup time when receiving the car. There was a giant line of folks, perhaps they were understaffed on a Thursday morning? It set our trip plans back a bit, but it was great otherwise.

Easy pickup and drop off, car was very clean.

Shift manager at the Austin facility on 35th street was pushy, but drop off (elsewhere) was great. Would recommend another Austin location.