Cheap Car Rentals in Mt Greenwood, Chicago

We have been given a car (Buick Encore) of a lower category than the one booked and paid for. (Mid Suv ex Mazda Cx 5). There was no GPS booked and paid (then discounted from the final price). The explanations at the time of pick up and drop off are too hasty. Bad experience.

I liked that they made it very easy to pick up the vehicle. The cost was great for the vehicle. HOWEVER.......It was DIRTY inside AND outside. The back passenger seat belt was broken behind the front passenger seat. And the hours of operation are horrible to be so close to the airport.

They did not have cars available and wanted to put me in a smaller vehicle than what I paid for then ended up charging me $40 a day for a vehicle that would 5 people. They also included more taxes than what was stated in the agreement. They charged me 2xs at drop off and would not refund me for the 2 charges for $233

The car I wanted was not available although I booked it 2 months in advance. I had to downsize my vehicle and they charged me more money. Not fair at all. I will never rent from a neighborhood rental place again. Especially not an AVIS/BUDGET.