Cheap Car Hire in Washington Heights, Chicago from ฿241

When I picked up the car, for the first time, I was told that the car had a scratch on it, but that I shouldn't worry because they already know about it. I dropped it off naively thinking everything was OK, but I shortly received a notice in e-mail of a damage claim of a scratch and a dent. I called customer service and found it hard to get a receipt. The representative finally did mention that it may take months to get the bill for the claim. I find it strange that they would rent cars they know are damaged, because it certainly does muddy the waters in case of further damage claims like this.

We have been given a car (Buick Encore) of a lower category than the one booked and paid for. (Mid Suv ex Mazda Cx 5). There was no GPS booked and paid (then discounted from the final price). The explanations at the time of pick up and drop off are too hasty. Bad experience.

I liked that they made it very easy to pick up the vehicle. The cost was great for the vehicle. HOWEVER.......It was DIRTY inside AND outside. The back passenger seat belt was broken behind the front passenger seat. And the hours of operation are horrible to be so close to the airport.

The Enterprise agent steam determined to increase the price of the rental

You desperately need to fix your system's integration with Enterprise's system. I modified the booking a couple times on Kayak, but Enterprise didn't get alerted to the modification. The emails I received from Kayak had the wrong pick-up locations for Enterprise, but again, because Kayak didn't properly relay the pick-up location to Enterprise, I ended up going to the wrong location. This costed me $40 to take an Uber to the correct location as well as a 2-hour delay in pick-up, almost causing me to miss my drop-off time. I should get some credit for this hassle, which is totally Kayak's fault.

Great and low price

Original reservation was canceled with out notification. Called 4 times the morning of and reservations was trying to charge me double what I was originally quoted after mentioning the lot was empty… never Avis, ever again. lady at the counter, “ I had to fight for this car” -gets in and realizes it’s HEAVILY smoked in…

The car I wanted was not available although I booked it 2 months in advance. I had to downsize my vehicle and they charged me more money. Not fair at all. I will never rent from a neighborhood rental place again. Especially not an AVIS/BUDGET.

Car rentals are a total scam. Someone made a mistake on this rental (maybe me) and reserved it at the wrong location. (Chicago city instead of Chicago airport) It was rebooked at more than double the price. And then they have the unmitigated gall to charge me $15/day for a toll pass to handle $4 in tolls. Because there are no toll booths any more. I don't know why it seems normal to browse for prices like "$45/day" and then pay $200/day instead. Car rentals are just a *&($#& scam and you guys are no help in navigating it. Disgraceful. Why can't we browse by the *actual* price we expect to pay? Why is there this endless list of add-on fees and taxes? Why is it that after chiseling me out of all the money with the fees and toll plates, they are free to chisel me out of gas money? It's just a *&#$^* scam from one end to the other, but sadly it's very hard to get to some places without it. Kayak could do a much better job trying to help, but you don't.

Our car was not available at Hertz. And as of today I still have not been refunded for the insurance package. Absolutely pitiful program that allows people to rent cars that don't exist and get charged for insurance on a car that does not exist.

The car was ok. It obviously wasn’t checked for the issue with the driver’s side door. There was a creeking noise. I ended up having to call roadside assistance because the door would not close. I got a text message saying the ETA was 2 minutes. They showed up 3 hours after the initial call. Very poor communication between Hertz and the tow truck company. I was told that I can exchange the car at the airport. There were no cars available at the airport. Clearly there there is no communication between customer service and the rental location. After all was said and done I lost 5 hours because of the poor level of service from Hertz. Very disappointed.