No hidden charges, they had a VERY good attitude which I unfortunately had 2 bad experiences prior with 2 separate rental companies. Very refreshing to have such good staff. They didn’t force insurance on me. And they offered to drop me off after dropping off my rental. Very satisfied.
Nothing. It was all good.
It was fast and easy and the pricing was reasonable!
We were initially quoted $38 for the rental and ended up paying $166.03
Overall great, got upgraded for no charge & the price was excellent!
There is a lot of pressure on the salespeople to sell the insurance along with the car- I already had insurance and they really pressured me to get the next level up of insurance on the car.
Very Good|Jul 2016
There were very helpful, friendly, and with a very positive attitude. I would definitely rent again at that location.
I agreed to rent the car at Burbank airport but when I arrived they had no cars and told me to go to Reseda to pick one up, a 20 minute drive. It was classic bait and switch.
Very Good|Sep 2022
Location is terrible but the car was very reliable
Didn't supply hand controls in violation of the ADA. Customer service was appalling and mostly unreachable .
I reserved the car but when I took a 78$ Uber to this location they said that they don’t have it. Bad service and did not give any other options. Went next door to enterprise can rental and got the car for the same price. Really poor experience. Can’t recommend to anyone.
car had a mechanica issue and Hertz sent me to 2 closed offices to replace car, resulted in me having to drive 50 miles to get replacement car, after finding my own replacement office
Very Good|Nov 2021
Cost $45 to take Lyft to rental car office North of LAX but saved us $304 one-way drop-off fee. Was not easy finding drop off location inside Ceasar's.