Cheap Car Rentals in Sawtelle, Los Angeles

Went to drop car off at pickup location on reservation and they were closed with no drop box. They tried to make me drive across town to airport to drop it off, horrible customer service.

The location didn't have our car so we had to drive to a second location to get it after they tried to have us leave in a 5 seater not the 7 seat car we reserved. Without so much as a word or an apology. A horrendous two hour experience.

Rental car agency was closed on Saturday so we could not pick up our car. It was impossible to get in touch with the actual agency where we had to do the pick-up. The service line was a disaster so we ended up wasting two entire days of our trip! On top of everything when the agent re-did our contract and applied the weekly rate, she did NOT say the rate would not apply if we returned the car earlier, which we obviously had to because it was time to leave. The store manager was the least courteous person I have ever met; he was rude, obnoxious and had no sense whatsover about customer service (I come from the travel industry). This rental ruined our entire vacation. We had to pay a higher amount than contracted for 3 days less! I will NEVER book Hertz again in my life... too bad, we've always been customers.

My only issue was that initially I didnt realize I would have to take a LYFT or UBER to get to the Midway on Sepulveda.

Service and car were fabulous. I highly recommend this company.

Reservation was made, showed up and they had no cars.