Cheap Car Rentals in Sunland-Tujunga, Los Angeles

1. When picking up, we initially had to go down to the parking garage area because no one was at the indoor rental counter, but an associate came and asked us to come back to the indoor counter after we had waited in line for a minute. The check out process wasn't too long, maybe 15 minutes in total, but it could have been more smooth. 2. Small nit, but we are not frequent electric vehicle drivers and don't really know much about charging them. It might have been nice to have the person at the desk give us a few suggestions about where to find chargers (usually available at a hotel, do / don't go to Tesla supercharger stations) and what cable is needed. We kind of just assumed we'd be able to figure it out when we left. 3. Leaving the shared rental lot itself was very slow. There was actually only one car in front of us, but they took I would guess 5+ minutes to deal with them. There was only one attendant on duty though, so we had to wait. 4. This may be an issue with Google Map directions, but it directed us on the 2 lane road shared with cars picking up and dropping off travelers. That road was backed up. If we could have approached the drop off from a different direction, it would have saved us ~5 minutes, I think.

Car was fine, clean, everything as expected. Pick up was way too long- waited an hour in line. Thank goodness our car was ready, but there were multiple people sitting and waiting for their car to be ready (after waiting in line for 45-50 min)!

Total rip-off! For our drive back to San Francisco, we rented a car for 5 days. The make and size of the car was unimportant to us, which is why we chose a "Supplier‘s Choice". However, we wanted a gasoline car and NOT an electric car. So we transferred a deposit of $180 before the trip (in the confirmation email we just had to pay a pick-up balance of $85.13). When picking up we had our big surprise. According to Thrifty, we have selected a Manger Special, behind it is an electric car that is not apparent to a renter. Only a „C“ in the Car Rental Confirmation Number that is the evident according to Thrifty employees. An upgrade to a gasoline car cost us $30/day (cheapest option, initially the employee wanted to sell us an SUV for $65/day). In addition, we had to book an insurance, otherwise we would not have gotten the car (additional 125$), although we are already sufficiently insured in Germany. For the rental car that we had previously rented with friends, this was not necessary. After we were already completely overcharged, we accepted a „Vehicle license fee“ of 7.65$, but totally unnecessary for the highway 1 drive back to San Francisco (what he know already by our discussions). The whole thing cost us then 470.37$ (instead of 85.13$). We won‘t accept it, but we had no other choice as we booked already the entire trip back to San Francisco! Never again will we rent a car through KAYAK or Thrifty. Note at the end: The employee only meant that many fall for this trick and end up accepting an expensive upgrade!

Fine, no issues, should be asked if you want an electric vehicle if travelling long distance, as we would have opted for a standard vehicle as we lost time in stopping and charging that wasn’t accounted for in our trip

I made the reservation and when I got there, they told me they could not honor it. Really sucks.