We had to wait 30 minutes for the shuttle. The rental counters were understaffed and we had to wait nearly 2 hours in line to get car keys. We picked Avis because we had to drive a long way and they advertised having hybrids and let us reserve one, but when we got to the counter they said they did not have any available so we had to get something with much worse fuel economy. The car was poorly washed on the outside, and had leftover trash from previous renters on the inside. When we went to return the car at our destination, we could not complete the return since the rental counter closed at 1pm and it was now 3:30pm. At no point were we given anything warning us that our destination Avis lot had limited operating hours. So we had to drive all the way out to the lot again the next day, which meant we had to pay that day's rental fees as well.