I reserved a car thru Kayak/Hertz at 8am for an 11am pickup. At 10:54am, as I was standing outside the pickup location, Hertz called to tell me my car would not be ready until 1pm. Unacceptable. The man I spoke with said “he meant to call me earlier.” I’m sorry, you didn’t, so your mistake should not inconvenience me. I walked inside and was told there was a different car available (a step up from what I reserved) and it was $50 more but I could have it for $10 more, or my options were wait til 1pm or go to a different pick up location (the airport). I agreed to pay the $10 because I didn’t want to argue. I should not have had to pay anything. It’s not my fault the car I reserved for the time I specified was not available. If the car wasn’t available, it should have said so upon reservation online, or I should have received a call immediately. The car I got (a Maxima) was fine and clean and was otherwise not a problem. Drop off was easy.