Cheap Car Rentals in Kensington, San Diego

Receptionist was extremely rude. There was no car available for me even though a reservation was a made. She was quick to let me know there was nothing she could do for me. She didn’t even try and cancel for me but instead kept directing me to call a 1-800 number to cancel or else I would still get charged. Very rude lady.

They did not have the car we reserved. It took nearly 2 hours to have all of our plans rearranged and get into a vehicle. There was only one employee and he did not have their power to fix the problem. It was extremely frustrating. He was respectful and kind and I tried to be as well, but it still was a very frustrating beginning to our vacation. We had to change from four cars to three cars for our group and were not reimbursed for the fourth car that we were not given. We also had to pay extra just to get out of there. We were told to take it up with corporate. Just a big hassle!

The service is excellent, as are the rates. We have dealt with so many car rental companies, and there is always some sort of problem. Excellence is why hertz is still the first/

They canceled my reservation an hour prior to when I was scheduled to pick up the vehicle. The previous renter did not return on time. I was left to call other locations to see if any had a cargo van available. None did. Ended up at UHaul.

When I went to pick up the car, the agent said that the reservation was at another Enterprise location 10 minutes from the San Diego airport, even though I made the reservation to pick up at the airport. The agent said "it happens a lot". The agent was able to find a car at the airport but it cost me considerably more.

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Both the interiors and exteriors of the vehicles that we had were dirty and damaged. Rental cars were not serviced regularly. We went through 3 vehicles; one of them died in a parking lot while we were eating lunch. Roadside Assistance was going to take more than 2 hours to reach us for a jump-start; more contractors are needed to help rental customers. We then had to drive out of our way to switch out of the 2nd car.

The car was nice, easy to drive and clean. The only issue was finding parking for return. Staff was very friendly.

The Office closed at 4:00. We arrived at 4:15. What car rental office closes at 4:00? We had to have someone pick us up and the. rent the car the next day.

I had no idea the locations for pick-up and drop off were not at the arrival and departure airports as requested. Had to get a taxi to take from airport to the p/u location and office was closed for 30 minutes once I arrived, in a pouring down rainstorm. The car was not cleaned and the tools in the cargo area were unsecured adn rolling around on our drive. The drop off location was also offsite and I had to have a friend meet me there and give me a ride to the airport.

quick fast service