Receptionist was extremely rude. There was no car available for me even though a reservation was a made. She was quick to let me know there was nothing she could do for me. She didn’t even try and cancel for me but instead kept directing me to call a 1-800 number to cancel or else I would still get charged. Very rude lady.
They did not have the car we reserved. It took nearly 2 hours to have all of our plans rearranged and get into a vehicle. There was only one employee and he did not have their power to fix the problem. It was extremely frustrating. He was respectful and kind and I tried to be as well, but it still was a very frustrating beginning to our vacation. We had to change from four cars to three cars for our group and were not reimbursed for the fourth car that we were not given. We also had to pay extra just to get out of there. We were told to take it up with corporate. Just a big hassle!
The service is excellent, as are the rates. We have dealt with so many car rental companies, and there is always some sort of problem. Excellence is why hertz is still the first/
Did NOT realize the great price I got was because it was OFF-site from airport/ a $30 cab ride!!!! Got to hertz counter after long line at airport and shuttle and then found out it was all the way near the 8 fwy. The woman at hertz counter at airport was EXTREMELY rude!!! The woman at the hertz counter at Marvin brown dealership could NOT have been nicer!!!
Rude staff, very bad attitude
truck was not clean or fueled when I picked it up.
They canceled my reservation an hour prior to when I was scheduled to pick up the vehicle. The previous renter did not return on time. I was left to call other locations to see if any had a cargo van available. None did. Ended up at UHaul.
Very Good|Jul 2022
When I went to pick up the car, the agent said that the reservation was at another Enterprise location 10 minutes from the San Diego airport, even though I made the reservation to pick up at the airport. The agent said "it happens a lot". The agent was able to find a car at the airport but it cost me considerably more.
I can't imagine
I waited 50 minutes for my car . The car was given to me with 1/8 of a tank of gas .
Not much. Efficiency of staff on car return.
I booked the reservation 3.5 hours before picking it up. At that time, your computerized inventory told you that you had no full-size cars at that location, nor at the 3 other closest locations. So it was completely unethical to accept the reservation, even to quote a price. After 20 minutes and no progress, I finally agreed to accept a Ford F150. The seats are so high that the top of the driver's door is closer in height to the seats than on a true full-size car. I'm just over 6-1, but with short legs and the length of someone 6-4 or 6-5 from my hips up. It was an uncomfortable form of limbo that I needed to use to get in and out of the truck. It will take a few days for my back to recover. Also, the Ford 150 XLT (I think, maybe XLF) is well over 9 feet wide, and of limousine length, making it very difficult to park. Indeed, it didn't really fit in our driveway, either length or width, and we are not allowed to park on the street.