One of the best rental experiences I have had. The Hertz staff were fantastic.
The car was clean and comfortable.
The attendants at pickup were extremely misleading and unhelpful. I ended up getting charged double what they promised me. Also, they filled out a "Customer Survey" on my behalf without me knowing (this showed up in the Customer Check-Out Summary Report). I'm getting my money back.
Excellent vehicle and well maintained
Easy to book online. The gentleman that helped me was very courteous and it was a very simple, smooth, enjoyable experience!
I was not given my car. I arrived at 12 and both employees attempted to lock the door on me and said they were clocked out. I went to Enterprise next door and they helped me out.
we rented a minivan and took a roadtrip from san diego to salt lake city for christmas. It was the perfect solution. We had enough room for everyone, nobody got wear and tear on their car and it was a great value.
The car was not ready until 90 minutes after our confirmed reservation time.
Drop off and pick up were both very quick and easy. The van we rented was brand new and very nice. The whole experience was excellent.
when i went to pick up my rental, they didn't have it there. I was supposed to pick it up at 12pm, the lady said it'll be a moment while they get it ready. Then 15 minutes later I asked how long and they said the vehicle wasn't there because someone hadn't returned it yet. (this was opportunity #1 to communicate). So I asked they give me a ride home since my ride had already left. They said it would be there between 12-1. At 1pm I called back to see what was up (at this point I was already 1 hour late to depart for a wedding) and they said they had to go pick up the vehicle and it wouldn't be ready until like 3:30pm (again, they hadn't communicated this until I called them). At that point I was really screwed so I just took a different car. Absolutely the worst rental pickup I've ever had and horrible communication.
We had to extend our rental and helped out very easily
I liked the size, comfort, ease of putting the back seats down, handling in wind, quickness of heat. The Enterprise people were great- the pickup and drop-off of the car was quick and easy. They even offered us a free ride in town when we dropped off the car.
There are no USB ports in the Jeep!
Service provided by staff at the pick off in Phoenix as well as drop off in Las Vegas
The agent did not explain any charges or policies. Said it was no problem to pick up a 20 min early but then charged me for an extra day without explanation. The guy got indignant when I questioned it and said it would automatically credit if I turned the car in within 24hrs. Naturally it did not.
The service was excellent
Friendly and easy. They did not try to sell me more insurance than I needed or anything else I didn't want.
We got through the paperwork smoothly. As expected, the car was great. Practically no upsell compared to other rentals.
It is located inside a strip mall. The signage on the street was small. I almost missed it at pickup. After returning the car, my uber ride also missed the place and had to do a U-turn.
The service was fast, courteous, and very helpful. The vehicle was clean and works very well for us.
They didn’t have the car I actually reserved so they offered an SUV upgrade. I didn’t want the SUV due to gas prices so all that was left was a car in a lower class than I reserved. It was smaller, the seat was very uncomfortable and it was not cleaned thoroughly.
They called saying they had no cars
I liked nothing. Budget cancelled my rental as they had no more cars available.
When I arrived to pick up my car they had lost my reservation and had another option for me that was 75% more than my booking. I had even called them to make sure I had everything I needed. As i walked out the door they made me another offer, in front of other customers “if I wasn’t able to find anything cheaper” of merely 50% more than booking. Unmatched customer service. But truly a reason to never use Kayak to book a car our Budget ever again! Other than that, San Diego has been great. Rented a car next door and moved on with my life. Thanks for reading!
Very Good|Jan 2022
A bit of a wait to pick up car and did not get the car originally indicated, but satisfactory alternate car. We had to ask them to make note of some small scratches and dings already on the car. Car worked great during our travels and was reliable. Drop off was pretty stressful- way too many travelers and not enough shuttle buses and staff
It easy to pick up and drop off, will rent from them again.
1 out of 8
Budget Locations in Rancho Encantada
12631 Poway Road
+1 858 668 0906
16410 Bernardo Center Dr
+1 858 613 1342
8720 Miramar Road
+1 858 271 0035
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