Cheap Car Rentals in South Congress (SoCo), Austin

Car wasn’t ready at pick up time and it only had 1/4 tank of gas.

Very friendly and helpful staff and we were handled promptly when we picked up and dropped off

Enterprise did a great job being accommodating to me! Lower rental rates are opportunities for improvement.

Great customer service

About two hours before I was supposed to return the car, I realized I had selected the wrong airport. The customer service agent I spoke with did a fantastic job getting the issue rectified quickly. It was quite a relief.

When I picked up my car o was charged an additional $80. I noticed it a few hours later when I had to take the car back cause of the maintenance light being on. Not to mention the car was dirty and had the previous customers outdo so belongings still in it. And Budget had the nerve to have a dirty car clause in the contract stating if you brought the cat back dirty, there was a $400 fee when they gave the car to me dirty. I took the car back due to the maintenance light being on but I had to take it to the Budget at the Austin Airport because the location (Barton Creek) that I picked it up from was closed. I explained the situation to the ppl at the Airport, and was told because I picked it up 40 minutes early, I was charged for another day which was BS. No one told me a thing. If I was informed, I would have waited the 50 minutes and came back, I was in the mall anyway. After Waiting in line over 30 minutes, I exchanged the first car and had the same issue with the maintenance lights being on. So I had to get back in line and wait another 40-45 minutes to exchange the second car. I get a third car and it wreaks of string cigarette smoke to the point I began to immediately start coughing and got a headache. Got back in line to inform them of this issue and the lady said she can clean it out to get rid of the smell so I was like ok. She took about another 30 minutes to get the smell out of the car with air fresheners. We left the rental car place and after about an hour into the trip, thr cigarette smell came back stronger than before. Dealing with the multiple exchanges with this car took up valuable time that I did not have. When I returned the car I was charged a total of $160 over what my reservation was for. The owner at the Barton Creek Mall location said he would refund my $160 and send confirmation to my email. I have yet to receive that email

They didn't have a car for us, and they couldn't have cared less. We ended up renting with Turo. We're still trying to get our money back.