Cheap Car Rentals in Westfield, Austin

Hertz allwed me to book a rental without actually having availability and no courteosy call to let me know this until I called them less than 24 hours before pick up to confirm my rental did they break the news to me I actually had no rental due to none available. Ruined my plans horribly that weekend.

It was canceled last minute

They cancelled the reservation.

Wouldn't honor an insurance reservation without a major credit card too. Told me to go away!

Reserved car weeks in advance. Received confirmation of reservation. Received second confirmation the day of the rental. Arrived at rental desk to be told that AVIS had overbooked and there are zero cars available. While we waited for an Uber, I overheard several people receive the same bad news. The desk agent said she had told over 100 people that day "no car is available". It was my assumption that AVIS has the ability to know how many cars they own and how many have been reserved. For the AVIS management to treat their customers and employees this way is completely unacceptable. Their lack of concern for customers caused us transportation problems for the entire weekend. Can you imagine the poor employee that had to take abuse from irate customers for 8-hours. I hope she can find a better job soon. My company and I will avoid AVIS at all cost and I will make sure that everyone who asks hears this story. It's time that business leaders are held responsible for their decisions and stop using Covid as an excuse for everything. AVIS needs to do better or have new leadership. Mr. Ferraro and his team should be embarrassed...but probably are not.

Charged me a refuelling fee. They are not refunding it to me.

Friendly staff and very helpful!

When I picked up my car o was charged an additional $80. I noticed it a few hours later when I had to take the car back cause of the maintenance light being on. Not to mention the car was dirty and had the previous customers outdo so belongings still in it. And Budget had the nerve to have a dirty car clause in the contract stating if you brought the cat back dirty, there was a $400 fee when they gave the car to me dirty. I took the car back due to the maintenance light being on but I had to take it to the Budget at the Austin Airport because the location (Barton Creek) that I picked it up from was closed. I explained the situation to the ppl at the Airport, and was told because I picked it up 40 minutes early, I was charged for another day which was BS. No one told me a thing. If I was informed, I would have waited the 50 minutes and came back, I was in the mall anyway. After Waiting in line over 30 minutes, I exchanged the first car and had the same issue with the maintenance lights being on. So I had to get back in line and wait another 40-45 minutes to exchange the second car. I get a third car and it wreaks of string cigarette smoke to the point I began to immediately start coughing and got a headache. Got back in line to inform them of this issue and the lady said she can clean it out to get rid of the smell so I was like ok. She took about another 30 minutes to get the smell out of the car with air fresheners. We left the rental car place and after about an hour into the trip, thr cigarette smell came back stronger than before. Dealing with the multiple exchanges with this car took up valuable time that I did not have. When I returned the car I was charged a total of $160 over what my reservation was for. The owner at the Barton Creek Mall location said he would refund my $160 and send confirmation to my email. I have yet to receive that email