Car had two tires that leaked and needed to be filled every day windshield wiper disintegrated no rubber and the transactional stumped and bumped like “Havana syndrome”
The staff was helpful.
The size of the car was smaller than what I reserved and the car was damaged when I picked it up.
Staff was very friendly and helpful and did their best to make the whole process as smooth and efficient as possible.
Seemed like they were a little bit understaffed. It was very busy at both pick-up and drop-off and it took quite a bit of time to get through the line. However, that is not a reflection of the staff there - they were very courteous and helpful and did their best to get through people quickly, I think they were just sometimes overwhelmed.
We decided to stay an extra day and they were so accommodating.
I reserved a full size car at the Dearborn location but they had none available. I left with a standard car. I should be able to get a full size car.
when you are quoted a price you pay that price. I was told when I ordered the car a total price and when I picked up the car I was told another price. When I picked up the car the agent told me to call the 1-800 # that I ordered the car with the difference. When I returned the car if was a different
I made a reservation a week in advance, but the car wasn't there when I showed up because someone else extended their rental, and they had no other sedans at all! Had to go with a different company and pay more.
Staff was great, helpful
I was surprised to find no rental counter at Windsor station, just a video kiosk marked Discount (not even Eurocar). After calling, it took 20 minutes for an agent to arrive to pick us up and drive us another 20 minutes to the rental counter, where we took another 20 minutes to finally get the car and be on our way. That was nowhere advertised or stated, so it came as a surprise. As a minimum, I would suggest their confirmation email ask us to call 15 minutes before arriving so the shuttle can be there. Or they could monitor the train arrival times and just be there when our train arrives. Then you need to drop the car to the rental office over an hour before the train. Something to keep in mind.
Friendly staff willing to help and provide the best that organization has to offer.
Poorly maintained fleet of cars by the associates of Europcar Car Rentals i.e. Discount Car & Truck Rentals. Inability to appreciate the time of customer. Misleading the customer of the location of rental facility.
There is no car rental booth at this location. Only a little metal kiosk that connects you by phone to Discount. There is only a train station. It's not Europcar but Discount Auto carrying on business as Europcar. No Europcar signs.When you call the number on the reservation Discount operator answers the phone. She had no idea what to do or what was going on. Shame on you for allowing this to happen. I ended up borrowing a car from a friend. Otherwise I would have been stuck