Cheap Car Rentals in Westlake, Los Angeles

Hertz said no car for me, terrible

Has a reservation, only to be told at pick up they had no car available. Told us we’d just have to come back or wait 4hrs or more. No accountability no apology just rude, unprofessional. When i complained as to why no one contacted me ahead of time, and that making a reservation was literally to avoid this situation they said they won’t rent to me! Worst experience ever will never book Herz again.

Reserved vehicle was not available, Never will i reserve a truck via Hertz.

I booked an airport pickup and the reservation I got was one for downtown LA. It meant that I wasted another $35 on an Uber to get to the car. When I pointed that out to Sixt, they said, “you must have booked on Kayak, happens a lot when you book on Kayak”.

Long line at the start. Although we took about 5 mins, many others seemed to take 30+ minutes! So they caused delays. We had a reservation…. Did they?

We were pretty disappointed when LA traffic got us to the Sixt office at 5:10 pm on pick-up day to discover that the office closed at 5:00. A phone call would have been nice. At least it would have saved us the time we spent in downtown traffic finding the office and getting our ride back to pick us up again. We still would have had to pay an Uber to get back there from Pasadena the next morning. The vehicle (Chrysler Pacifica) was clean and comfortable, if not at all what we wanted. Apparently it was the only vehicle available. I still have not gotten charged, which is awkward. Otherwise, I had a good experience. The young man who waited in me was efficient, friendly, and helpful.