Cheap Car Hire in Monterey, Orlando from ฿201

Manager would not rent to me and made me to go the airport. I told him that he had to manually enter my driver's license and he refused to. At the airport they listened and rented to me with no problem. I am livid that he made Uber to airport, horrible customer service from the manager.

Agent at desk was rude. Car was dirty inside and out. Had reserved prior at different location and they called me an hour prior to pick up to say they did not have vehicle. Web availability is not accurate. Was told I need to call each store to verify inventory but the store number gets routed to call center who cannot verify. Company needs new software, better management and the employees will hopefully have a better attitude when they have less issues.

We like every thing accept when we came pick up the lady take too long to do everything. We wait almost an hr.

Enterprise has the best customer service that I have seen in long time when a problem occurs. I booked them through Kayak believing it was for Airport pickup. When arrive at airport I'm advised it is off airport pickup. We paid 65.00 and 15.00 tip for cab to take us to location and the cab took us to wrong location. The agent at Enterprise said let us see if we can take care of you here so that you don't have to find cab again to go to different location. They found same car and honored same rate. They then told me that I could drop off car at a different location for Enterprise about a mile from airport and cab fee should be far less. Dropping off the car worked out great and then we called for cab. Waited for cab for 40 minutes and never showed. The enterprise employee saw us still standing outside and told us to hop into his car and he would take us to the airport. Amazing customer service.

Final cost was more than quoted, not sure why !!!

From my experience, Avis was not accommodating to me for booking through Kayak. I was contacted an hour before my pick-up time for them to inform me the car I reserved wouldn’t be available because no cars would be delivered to that particular location. When I asked if they could direct me to a location that would have vehicles, I was simply told to “Call customer service” then immediately hung up on. After booking through another company (which serves from the same location alongside Avis) they were able to book vehicles to customers who booked directly through them.

I’m very happy which this rent car place. Mr beni Tavares did good service