Cheap Car Rentals in Southwest Philadelphia, Philadelphia

Very easy to deal with on pick up and drop off.

they were quick to get me in and out of the facility and on my way

Hidden airport fees and wait times for car

I waited over 20 minutes for the Hertz shuttle to pickup from the arrivals terminal in Philadelphia. It was raining and cold. All of the other rental companies had shuttle buses that went by at least 5-6 times while we waited for the Hertz bus. I tried to call the Philly airport Hertz location but nobody picked up and it went to voicemail. Eventually, I convinced another rental car bus driver to drop us off near (he said he wasn't allowed to drive on the Hertz lot) the Hertz rental center. So, after waiting almost half an hour in the cold rain, we were dropped off and had to walk the last few hundred yards through a downpour to the rental office. Renting and paying wasn't a big deal but there was no introduction to the Tesla controls (I've never driven one before) so I had to park and come inside to request the person to show me how to operate the wipers. Overall, it was frustrating and a huge waste of time waiting for them after a long travel day.

Ease of pick up and drop off Car needed oil change and light was on my whole trip, kept beeping and created extra distraction while I was navigating unfamiliar roads and directions. Hard to adjust the seats on Ford Escape, otherwise very comfortable

Office is pretty dingy

Please let people know about after-hours drop-off location. I didn't know I would be dropping off after hours and didn't realize that it was at a different location. Then the email they said to use to tell them I dropped off the car didn't work. I called to let them know. The rep said she would confirm but never did.

Car was very dirty inside and out and could tell it had been smoked in.

The gal at the desk when I got there tried to tell me the vehicle I have reserved/paid for online wasn't available and I had to argue to get them to make the car available... Other than that, things were okay.

All was great. Your employees were wonderful.

O waited close to 3 hours for an available vehicle after checking in. To tell me that there was an issue and they were not renting me a vehicle.

car was 5 years old and I paid a lot for an upper end car. Very disappointed.

Bad transparency

Infinity QX5 with broken cruise control on a 4-hour interstate trip. Lucky I didn’t roll through a speed trap. Next morning the the LF tire was alarming as under pressure. All 4 tires were below 30 psig.

The key stopped working the night before we were supposed to return it car cannot be locked unlocked or started other than to auxiliary power definitely threw a wrench in our plans and a little bit of stress as we had a 6 AM flight the next day luckily roadside assistance was able to deliver us a new car at 11 that night.

Everything was great. The only negative was the car smelled like weed.

The initial phone reservation contact was confusing to me and that I felt kind of boxed in to renting a “luxury “card which I actually did not want because I was going to be down at the shore for two weeks out of that months rental and that did not feel appropriate for me. Apparently after another follow-up phone call to see if I could actually reserve a more practical car for me like Honda or Toyota, I was told basically that I had to wait until I arrived to change that which I found odd. However, I could not have asked for a better experience at the Philadelphia national car rental location. The on site manager who’s name unfortunately I have forgotten and the attendant were exemplary with me. They made me feel that they would accommodate my request without any hesitation. The staff there could not have been better !