Staff were very friendly. Easy checkin process. The only downside is that our pickup location did not have child seats so not sure why my reservation went through. We were made to travel to another location to pick up a car seat. Did not like this inconvenience but we had no choice.
Excellent customer service
Very Good|Nov 2022
Service was wonderful, we were a little surprised by the jump in costs
They canceled my reservation an hour prior to when I was scheduled to pick up the vehicle. The previous renter did not return on time. I was left to call other locations to see if any had a cargo van available. None did. Ended up at UHaul.
Location would not take debit card and offered no other assistance. Had to book another car at airport and take an Uber to there.
Very Good|Jul 2022
When I went to pick up the car, the agent said that the reservation was at another Enterprise location 10 minutes from the San Diego airport, even though I made the reservation to pick up at the airport. The agent said "it happens a lot". The agent was able to find a car at the airport but it cost me considerably more.
They would not except my debit card. Car was not clean. Gas tank was not full. Did not have overnight drop off
We got a brend new Caravan for 10 days trip. Originally it was SUV for $511.00 but we had an offer to change it for a better car without any hesitation or extra pay. Exelent service. Rep by name Carlo even drove me home after I drop off the car at the office. 12 out of 10. Highly recommended.
I like the location and access.
I didn't like the choice of cars made available. Even though I called for a 10:00 pick up, I didn't leave site until 11:00!!. The upsale was a kill joy. You wanted me to upgrade but couldn't handle regular rental. Check out was a nitemare. Salespeople late and not helpful.
Made me go to 3 different locations just to do transaction ~
The service was great and very knowledgeable.
The building had mold and stunk just like it. I had to step outside several time due to itchy eyes and throat. The representative did apologies.
Process of actually renting the car was smooth once we actually found the car rental office, hidden at a dealership. Staff was friendly and helpful. We rented a Nissan Versa, a comfortable and reliable car, although boring with a CVT transmission. We were satisfied with the rental rate, and would deal with that Hertz agency again.