Cheap Car Rentals in University District, Seattle

We set our pick up date at 3pm . They confirmed the pick-up by phone but the pick up office was closed at 3pm so we were stranded. Enterprise was unable to find us a car at a location that was open and we are forced to spend the night near Hotel at the Airport. They did not compensate us and they didn't seem sorry. In fact the next day when I went to pick up the car they claimed they had rented it because I didn't show up. Then they try to rent me a more expensive car. I will not rent from them again and I hope you don't either. Luther

We had a reservation for a full size SUV 10 day rental from Seattle to Portland for approx. $1500. Upon arrival, we received a phone message that they did not have this SUV available and when we tried to reach them they were closed. They closed at noon and were also closed the next day. No ride. We called the 1-800 number and were told that another Seattle location would honor our reservation. At the airport Enterprise the line was a 3 hour wait. No kidding. A manager tried to help us and told us to return in the evening and he would have a SUV available. We Ubered ($) to our hotel and back in the evening. Another manager was working and said - no deal. We will have to charge you $2500 for the SUV. Very disappointing Enterprise! You are definitely taking advantage of the car shortage, but your customers will remember their treatment and not be using you in the future.

The best part of my car rental experience was dropping off the dirty vehicle budget gave me. The worst part of my experience.... 1. The budget counter had 5 associates working, and I still had to wait over 15 minutes in line. When I rent from Enterprise, I wait less than a minute and I'm out on the road. 2. The sales rep helping me with my rental was trying to upsell me every optional package. I politely told him I'm in a rush as my wife had an appointment, and I need to get going asap. And yet, he INSISTED on explaining to me every optional package after I told him I'm in a time crunch. Awful customer service. 3. The car was DIRTY. There was dirt on the dashboard, nothing was vacuumed. There was trash in the seat pockets behind driver and passenger seats that was left over from previous customers. Budget should be ashamed of themselves for allowing dirty vehicles to get rented. 4. I should have received a discount on my rental given how dirty the inside of the car was. Just awful.

Amazing location, you can walk across the street to the Space Needle and other tourist attractions.

Way too expensive but I didn't have much choice but to rent for the day.

Odd location. Not particularly clean. Hotel parking garage. A little unnerving late at night. Nice staff.

super friendly and great service!!

Like: Easy website experience (via Costco). Kudos to the friendly staff at Avia (Kent location). Nice vehicles. Easy pickup and convenient drop box for after hours returns. Can be Better: Make it easier to find the nearby off airport options. The rental rates varied significantly between on-airport and nearby off-airport locations. Had to shop around to find the off airport rate.

The staff in Seattle (pick up location) didn’t honor the reservation. We book a bmw suv, but he was going to give me a 4 doors sedan, a much smaller car. His excuse was that they didn’t have the suv I booked. He said I either get a smaller car or he would cancel my reservation. I asked him if I could talk to his manager but he was rude and waked away. He walked back 5 minutes later and said he checked but there was still no suv. He sternly said if I didn’t like the smaller car, he would cancel my reservation and stated I had no other options. I once again said if he didn’t give me the suv I booked I would report him to kayak since he wouldn’t let me talk to his manager. He then realized I wouldn’t give in so he finally gave me the suv I booked. His excuse was that the car wasn’t available earlier. However, he also gave me the option earlier if I wanted the suv, I would have to pay more. The car was obviously there the entire time but he didn’t want to honor my reservation. It was the worse experience I ever had with a rental car company. I couldn’t pick up the car until 45 minutes later than my reservation

customer service was excellent

Our agent experience was very good. Quick and smooth. Our agent was a very nice young lady. Attentive