Every time we rent from Ace the experience has been great.
The efficiency and friendliness of the woman who helped me.
I feel that Kayak deceived me into getting a prepaid rental with a group, RentalCar.com that in hindsight was like a sham. In the end, I wish I had not accepted it. I will never never never never never use Kayak again for anything. So thank you for that.
Very Good|Feb 2023
It was a little hard to find the car but the staff brought it right out front for me. Very friendly. Nate was professional and helpful.
We were unable to obtain our rental by using affirm. We did not find out until we went to pick it up.
Very Good|Nov 2021
It would have been great to know how much of a deposit I was needing before I went to get the car.
I reserved a compact car and was given a 7 seat Voyager van as the only option at the cost in gas milage of probably 10 miles per gallon. With the driving I did, this added significantly to my trip cost. I tried to trade it out in 2 other cities and was told that there were no cars available
Very Good|Aug 2023
Not enough staff at the rental desk so I stood in like for 1/2hr. The guy at the desk was very pleasant but the wait in line was not appreciated
Pick up/drop off was fine. The problem was being upcharged for a car that was in no way an improvement. All basic features/nothing special in the car. The sales procedure for trying to upcharge customers at pickup is not welcoming. Just give them a good vehicle at the price they reserved.
Everything was great. The vehicle was very expensive. I would love to rent it again in the future but probably won't.
The return was quick & efficient. Gave us a minivan which was really clean. Employees were friendly.
The Nissan Rogue was perfect for my family of 4. We put 1700 miles on that car going throughout the 4 corners. Was comfortable with all our luggage.
Everything was great....smooth ride, great looks...loved the backup camera. Lots of options I wish I would have implemented.
The only minor thing is that when I would get in, I had to bend my head way down to clear the door sill..... just the way the car is made. Otherwise, it was tops in my book.
Check-in was easy. I signed up for a mid-sized SUV and was given a choice of a few on the lot. The car was extremely comfortable, great on gas and nicely equipped. The staff was friendly and answered any questions I had. Drop-off was equally as easy and only took minutes. Overall, I was very impressed with my Alamo experience!
Can't think of anything I would change!
They were great at the drop off. Easy process, no awkward interactions about our wreck, just good service.