Cheap Car Rentals in Downtown, Chicago

The process to get the vehicle was very easy. Customer service was great and the car I received was absolutely beautiful! I would definitely recommend Alamo to a friend.

They need to make cars available before they they can reserve and confirm car rentals

When we went to pick up the car we had reserved there were no cars available.

Our smelled like smoke and they did not have any additional vehicles.

BAD! the booked car (convertible) is not available in Chicago, while I could book it few months before! If I know that before, I have chosen another rental company

Had to get a one way rental from Chicago to Mass. Had to go all the way downtown from airport. Woman at pick up was sick and should have been home. Car was brand new but blocked in and has to wait to get it out of tight spot by myself.

The undisclosed manager's special's vehicle was a full size pick-up truck - a Dodge 1500 - much to my surprise. The daily rental cost was a great value for the money, but the cost of fuel was substantially higher than I had budgeted, given that I was anticipating a vehicle with a much smaller engine at this price point. The initial QR code I was given to exit the parking garage in the Chicago Loop also did not work, leading me to remain stuck for several minutes at the exit gate until I was able to get through to a human being at Hertz and explain my situation. The second QR code I was given opened the gate immediately. The 1500.Dodge Ram was offered at an extremely low daily for this make and model of truck, though I was not expecting to drive such a large vehicle in and out of downtown Chicago where parking for vehicles of this size can sometimes be difficult, not to mention the savings I earned from lower rental costs were offset by the costs of refueling a vehicle that only averaged 17 mpg.

Guys at the front desk on both the front end and back end were great. One of them was having a rough morning too and was still very friendly and provided great service.

Pick up location was wrong... ended up spending 5x more money on rental due to location I was at having 1 vehicle left.

Great customer service and convenience

Had a booking for a 9am pick-up but there were no cars available so had to wait until past 10to get a car.

So Easy and convenient

Wonderful! Great customer service

The rental agent in Chicago was extremely helpful. I'd like the rental cost to have been less expensive.

Poor customer service at this location

I specifically rented a luxury vehicle. When I arrived at the location, they had none available and offered no apology or explanation.

I had to trade my first car for another one because I was getting tickets due to the fact that the license plate had expired a month earlier. Both times the pick-up process took forever. The only place to sit in the dingy office is a ledge along the windows. The staff (only two people) was very nice and helpful but clearly overwhelmed. Even though this office is only four blocks from where I live I'm not sure I want to rent from them again.

I arrived to pick up the car and was told my reservation was canceled.

Was allowed to reserve car and then when I showed up to pick it up they told me (along with many other patrons) that they were out of cars and wouldn’t be giving me a car to honor their reservation.