Cheap Car Rentals in Greenway / Upper Kirby Area, Houston

The customer service at the Houston Galleria - Westin location was terrible. Do not recommend.

Got a random $40 charge. Not sure why

Signs..signs..they are scarce. The Hertz desk is located INSIDE the lobby of the Westin Hotel around the corner. I had to ask valet parking where to find the desk to pickup and where to park the car on return as you enter the deck from the access road after the ramp going into the garage where reserved vehicles are parked...no signage visible pointing the way. Also, you won't get accurate GPS map directions if you use the 5060 Alabama Rd address (UBER won't find you either). You want to put in the address on the receipt for Westin Galleria to avoid circling the block in frustration, never seeing the hotel access nor signs. Luckily folks are nice in Houston so if you ask, they are happy to help. The car was clean.

Could not rent without credit card

Very chaotic on pickup day. Didn't have the exact size vehicle I reserved. Would have preferred a newer vehicle. The SUV had 58k miles and lots of broken things on it. Needs to be sold and replaced by a new model.

Bobby from the Galleria branch in Houston did everything he could to ensure I have only a positive experience with Enterprise

The employees said the websites kept booking cars that were not there, so we all waited for our cars, some people over an hour. I only rented mine for 8 hours, so losing an hour and being charged for 24 was not a good experience. Nor are the rates you're charging now. And when I said yes to the insurance online, I was auto-charged for two days rather than one.